Community Outreach Service Coordinator

Open Cities Health Center•Saint Paul, MN

3d•$25 - $26•Onsite

About The Position

Under the supervisory direction of the Chief Operating Officer (COO), the Community Services Coordinator develops, plans, and manages OCHC’s community-based outreach programs focused on patient and community outreach, marketing, and health promotion. The role also assists executive leadership with fundraising outreach and donor acquisition. The coordinator identifies and manages community engagement programs from planning and design through implementation, execution, and evaluation. The position is primarily office-based, with frequent interaction in clinical and community settings and frequent travel for community events, activities, meetings, and conferences. Remote or telework opportunities are limited because of the nature of the job. The role requires working in a fast-paced, high-pressure environment. Duties may include other job-related responsibilities beyond those listed.

Requirements

Bachelor’s degree in business, public or health administration, or a closely related field.
Previous experience with underserved community health programs.
Demonstrated experience developing and operationalizing strategies that have taken a program or organization to the next stage of growth.
Familiarity with and sensitivity to economic, cultural, and linguistic barriers, problems, and other needs associated with delivering health care to special and vulnerable populations.
Strong analytical, problem-solving, and decision-making skills.

Nice To Haves

Experience with the MNSure Navigator program and/or community health worker programs.
Experience working with patients with low income and other social determinants of health barriers to care.
Management experience in an FQHC or community health center.
Ability to interpret, analyze, formulate plans, organize, and implement organizational decisions.
Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
Ability to develop, plan, and implement short- and long-range goals.
Knowledge of organizational structure, workflow, and operating procedures.
Ability to supervise and train assigned staff, including organizing, prioritizing, and scheduling work assignments.
Ability to foster a cooperative environment.

Responsibilities

Manage community health programs from planning and design through implementation, execution, and evaluation.
Identify community health programs related to grant funding and assist with developing grant proposals.
Lead development of community marketing materials, literature, and other activities promoting OCHC’s value and services.
Manage and supervise OCHC’s MNSure Navigator program, coordinating with the RCM Director, Front Desk Manager, and others to ensure program functionality.
Direct health equity efforts in the department and community, including integrating health equity into department programs, developing community partnerships, and directing community health workers on resource development and promotion.
Represent OCHC at community meetings with public agencies, state advisory committees, and professional associations.
Disseminate information about health promotion, health equity, and community outreach and engagement to the executive leadership team.
Create and implement strategies to advance health equity by identifying and eliminating patient barriers and improving outcomes.
Research and analyze member or community needs to determine outreach program efforts, direction, and goals.
Promote OCHC programs and services to community groups.
Supervise and evaluate assigned employees, ensuring timely completion of performance plans and appraisals.
Address employee performance or behavior problems promptly and discipline employees as necessary in accordance with OCHC policy.
Prepare and maintain community participant records and program reports.
Perform other job-related duties as assigned.