Community Life Service Coordinator

The Community Builders•Pittsburgh, PA

21h•Onsite

About The Position

The Community Life Service Coordinator develops and coordinates support services for residents of a mixed-income apartment community, reporting to the Community Life Senior Manager. The coordinator works closely with the property management team and local community partners to support residents’ housing stability, connect families with local opportunities, and contribute to a positive community culture. Services include referrals to local partners, on-site programming, individual coaching, and community engagement activities focused on areas such as workforce development, financial education, asset building, education, and health. The coordinator works with each family or individual to create a resident-centered housing stability success plan that guides support, interventions, and referrals. In collaboration with the Community Life HUB team, the role tracks performance measures, administers an annual resident survey, develops a Community Success Plan, and evaluates whether partnerships are contributing to desired outcomes. This is a grant-funded position, renewable after two years if additional funding is secured. The role is office-based five days per week and supports several Pennsylvania properties.

Requirements

Bachelor’s degree focused on social work, human services, public health, or community development.
At least 2 years of overall professional experience working with families in housing or human services agencies.
Experience overseeing and managing grants.
Proficiency with MS Excel, PowerPoint, Word, Outlook, and other computer programs.
Ability to understand and respect cultural differences in values, attitudes, and beliefs and respond appropriately when planning, implementing, and evaluating services.
Ability to build and maintain positive relationships with a wide range of stakeholders, including residents, senior staff, volunteers, interns, and community partners.
Experience working with families to support their aspirations.
Ability to collect, track, and understand data to assess programs and partnerships and inform strategies.
Ability to work in a timely and consistent manner with integrity and professionalism, and provide excellent customer service.
Excellent communication, organization, and writing skills.

Nice To Haves

Knowledge of federal, state, and local policies affecting housing.
Previous experience in property management and knowledge of HUD regulations.
Experience engaging, communicating, and collaborating with residents from diverse socioeconomic and cultural backgrounds.
Experience working with partners and site team members to implement programs and initiatives.
Knowledge of child development and/or experience working with youth.
Knowledge of Yardi, property management databases, and Efforts to Outcomes (ETO).

Responsibilities

Develop strategic partnerships with local service providers to provide on-site programs or referrals in workforce development, financial services, and housing stability.
Develop and implement plans to support individuals and families with lease violations, including housekeeping violations.
Participate in unit inspections when requested by Property Management.
Build positive community relationships, develop capacity, and maintain partnerships to ensure resources are available.
Monitor residents’ housing stability and mediate between residents and Property Management regarding issues such as maintenance requests, late rent, or conflicts.
Provide case management and supportive services to help residents understand lease requirements and remain compliant.
Conduct resident home visits weekly, monthly, or as needed.
Coordinate services with agencies and partners for residents needing rent or utility assistance.
Assess barriers related to late rent payments and develop plans to support timely payment.
Assist with administering the annual Community Life Questionnaire to residents.
Conduct welcome orientations for new residents.
Manage administrative tasks for securing and executing provider and partner contracts or Memoranda of Agreement for on-site programming.
Attend trainings and continuing education opportunities offered by the Community Life HUB team.
Attend weekly meetings with the Community Manager and site team.
Keep the Community Manager and Community Life Senior Manager informed about issues affecting residents.
Document and maintain accurate, up-to-date records in Efforts to Outcomes (ETO).
Perform other duties and responsibilities as requested.