Community Life Service Coordinator

The Community Builders•Richmond, VA

21h•Onsite

About The Position

The Community Life Service Coordinator (CLSC) coordinates community engagement and quality programming at Creighton Renaissance in Richmond, Virginia. The role operationalizes the Community Life model and focuses primarily on housing stabilization through referrals to local partners, on-site programming, and individual coaching. The coordinator connects residents with opportunities in education, workforce development, financial education, asset building, and health, while fostering community engagement and a sense of belonging. Services should be intentional, meaningful, and aligned with the community success plan. The CLSC develops and implements the annual Community Success Plan, coordinates programming and partnerships, supports residents, and tracks program and grant outcomes. The position reports directly to the Community Life District Manager and is onsite five days per week. The full-time schedule may occasionally require adjusted hours or evening and weekend work.

Requirements

Bachelor’s degree in social work, human services, mental health, or a related field.
Ability to build and maintain partnerships with community-based organizations based on residents’ needs.
Ability to understand and respect cultural differences in values, attitudes, and beliefs and respond appropriately when working with residents and planning, implementing, and evaluating programs and services.
Ability to collect, track, and understand data to assess programs and partnerships.
Proficiency with Microsoft Excel, PowerPoint, Word, and Outlook.
Able to work onsite five days per week; responsibilities may occasionally require adjusted hours or evening and weekend work.

Nice To Haves

Knowledge of federal, state, and local policies affecting housing.
Experience in property management.
Knowledge of Yardi.

Responsibilities

Develop and implement the annual Community Success Plan and coordinate activities to assess and report progress.
Supervise interns and volunteers and ensure the site team carries out programs and activities in the Community Success Plan.
Coordinate implementation of the TCB Housing Stabilization Standard of Practice, communicating with Property Management about work orders, rent, and related issues.
Engage at least 60% of households with rental arrears between 0 and 60 days through direct contact or one-on-one coaching.
Oversee collection of the annual Community Life Questionnaire and meet community collection goals.
Coordinate activities that support seniors aging in place with dignity and families moving toward economic mobility.
Manage programming, including design, partnership development, implementation, and assessment.
Develop partnerships with local service providers to provide on-site programming and referrals to off-site services in youth mentoring and jobs, afterschool, early education, career pathways, financial education, housing stabilization, activities of daily living, and senior isolation.
Attend local stakeholder and organizational meetings focused on community engagement, youth development, and community safety and security.
Conduct welcome orientations for new residents at least quarterly.
Manage administrative tasks for contracts and Memoranda of Agreement with providers and partners delivering on-site programming.
Attend training in areas including trauma-informed care, youth mentorship and development, budgeting, restorative justice, gang violence, mental health first aid, youth diversion, and motivational interviewing.
Keep the Property Management team and Senior Manager informed about issues affecting residents.
Document and maintain accurate, current records in CL Connect weekly.
Ensure successful completion of outcomes associated with community-level grant opportunities.
Provide compassionate support by listening, offering emotional encouragement, and connecting residents with appropriate mental health resources and services when needed.
Monitor program operations budgets and activities, meet grant reporting requirements, and manage progress toward grant deliverables.