Service Maintenance Technician II

The Community Builders • Truro, MA

17d

About The Position

The Service Technician II works under the direction of the Service Maintenance Manager and promptly responds to service requests, prepares apartments for turnover, and helps preserve and maintain the property. The role requires strong building-trades skills and the ability to work independently across apartment interiors, exteriors, and grounds. The technician contributes to successful property maintenance through excellent customer service and positive, productive relationships with team members. This is a part-time position of 20 hours per week.

Requirements

• High school diploma or equivalent.
• Trade school education or three years of progressively responsible experience in property management or hospitality.
• At least three years of advanced hands-on repair experience in two or more building trades.
• Ability to read, write, understand, and communicate in English.
• Basic computer and handheld-device skills.
• Knowledge of hand and power tools, cleaning supplies, and personal protective equipment (PPE).
• Valid driver’s license and reliable transportation.
• Strong attention to detail, organizational, time-management, and problem-solving skills.
• Superior customer service skills, including the ability to manage difficult customers and situations.

Nice To Haves

• Bilingual skills.
• Knowledge of Federal Fair Housing Laws and Guidelines.
• REAC/HQS experience.
• Industry trade certifications or degrees, such as NAHMS, CAMT, OSHA, or HVAC.

Responsibilities

• Diagnose and perform repairs involving appliances, carpentry, hardware accessories, masonry, painting, and basic electrical, plumbing, and HVAC work.
• Respond to and complete service requests and on-call emergencies in a timely, professional manner, as directed by the Community Manager or Service Manager.
• Complete or monitor vendor preventive-maintenance tasks for building systems, equipment, and components.
• Prepare vacant apartments and perform repairs so they are ready for new resident move-ins.
• Maintain grounds and common spaces, including cleaning, trash management, landscaping, and snow removal.
• Prepare for and make repairs related to REAC/HQS inspections and audits.
• Maintain the maintenance shop and inventory to company standards, following safe work practices and wearing appropriate PPE.
• Be available for weekend work, on-call rotation, and emergency service-call duties.
• Assist the Maintenance Supervisor by providing technical guidance to Maintenance Tech I.

Benefits

• Medical, dental, and vision insurance.
• 12 paid holidays and tenure-based PTO accruals.
• Employer contributions to Health Savings Accounts.
• Company-paid life and disability insurance.
• 403(b) retirement plan with company match.
• Tax-advantage accounts for commuter/parking, medical, and dependent care FSA expenses.
• Hospital and Critical Illness Insurance.
• Confidential, 24/7 Employee Assistance Program.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED