Service Maintenance Technician II

The Community Builders•Boston, MA

5d•Onsite

About The Position

The Service Technician II works under the direction of the Service Maintenance Manager and responds promptly to service requests, prepares apartments for turnover, and helps preserve and maintain the property. The role requires building-trades skills and the ability to work independently on varied interior, exterior, and site-ground tasks. The technician contributes to successful property maintenance through excellent customer service and positive, productive relationships with team members. The position requires five days a week in the office.

Requirements

High school diploma or equivalent.
At least 3 years of advanced hands-on repair experience in two or more building trades.
Trade school education or 3 years of progressively responsible experience in property management or hospitality.
Ability to read, write, understand, and communicate in English.
Basic computer and handheld-device skills.
Knowledge of hand and power tools, cleaning supplies, and personal protective equipment (PPE).
Valid driver's license and reliable transportation.
Strong attention to detail, organization, time management, and problem-solving skills.
Strong customer-service skills, including the ability to manage difficult customers or situations.

Nice To Haves

Bilingual skills.
Knowledge of Federal Fair Housing Laws and Guidelines.
REAC/HQS experience.
Industry or trade certifications/degrees, such as NAHMS, CAMT, OSHA, or HVAC.

Responsibilities

Diagnose and perform repairs involving appliances, carpentry, hardware accessories, masonry, painting, and basic electrical, plumbing, and HVAC work.
Respond to and complete service requests and on-call emergencies promptly and professionally, as directed by the Community Manager or Service Manager.
Complete or monitor vendor preventive-maintenance tasks for building systems, equipment, and components.
Prepare vacant apartments for new resident move-ins and perform necessary repairs.
Maintain grounds and common spaces through cleaning, trash management, landscaping, and snow removal.
Prepare for and make repairs related to REAC/HQS inspections and audits.
Maintain the maintenance shop and inventory to company standards and follow safe work practices, including wearing appropriate PPE.
Be available for weekend work, on-call rotation, and emergency service-call duties.
Assist the Maintenance Supervisor by providing technical guidance to Maintenance Tech I.