Maintenance Technician II

Hawthorne Residential Partners • Concord, NC

7h

About The Position

Hawthorne Residential Partners is seeking a dependable, motivated, hands-on maintenance professional who takes pride in creating clean, well-maintained, welcoming communities. The Maintenance Technician II handles work orders independently, assists with preventive maintenance, and supports day-to-day upkeep across the community. The position requires HVAC certification and working knowledge of routine repairs.

The role includes diagnosing and completing maintenance and repairs, preparing vacant apartments for move-in, assisting with pool maintenance, maintaining buildings and grounds, and keeping the maintenance shop organized. The technician also provides professional, courteous service to residents, coworkers, vendors, prospects, and company staff; participates in a scheduled on-call emergency rotation; follows OSHA and company safety standards; and completes special projects as needed.

The regular schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. Participation in an after-hours on-call rotation and occasional support for resident events are also required. Hawthorne describes opportunities for career growth through its Career Path Program and Learning and Development team.

Requirements

• High school diploma or GED equivalent.
• EPA/HVAC Certification.
• Valid driver's license.
• Working knowledge of routine repairs.
• Two years of apartment maintenance experience preferred.
• CPO Certification is a plus.
• Dependability, a positive attitude, willingness to learn, customer-focused service, and commitment to continued technical learning.

Nice To Haves

• Two years of apartment maintenance experience.
• CPO Certification.

Responsibilities

• Diagnose and perform maintenance and repairs in a timely and professional manner.
• Complete service requests according to Hawthorne standards.
• Repair and restore vacant apartments to make-ready status for the next move-in, following company standards.
• Assist with pool maintenance and cleaning.
• Complete preventive maintenance according to company policy and guidelines.
• Perform daily upkeep of buildings and common areas.
• Help keep grounds neat and free of litter, debris, and pet waste.
• Maintain the maintenance shop’s appearance to support quick assessment of supply inventory.
• Promote positive professional relations with residents, coworkers, and company staff.
• Maintain a friendly, courteous, and professional attitude toward prospects, residents, vendors, and employees in keeping with the LIVE IT culture.
• Participate in the scheduled on-call emergency service rotation.
• Follow OSHA and company safety guidelines and standards.
• Complete special projects as needed.
• Provide occasional support for resident events as needed.

Benefits

• Monthly renewal bonus program.
• Quarterly performance bonuses.
• Quarterly resident satisfaction bonuses.
• Career Path Program and Learning and Development support.
• Education reimbursement program.
• Free dental insurance.
• Medical and vision coverage plans.
• Health and wellness incentives.
• 401(k) retirement match program.
• Paid time off, including the employee’s birthday.
• Paid sick time off.
• Pet insurance plans.
• Paid maternity, paternity, and adoption leave options.
• Telehealth access to doctors 24/7/365.
• Company-paid life insurance.
• Retirement planning.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED