Maintenance Technician II

Amherst College • Birmingham, AL

11d • Onsite

About The Position

The Maintenance Technician II responds to and repairs property issues identified by residents across the assigned branch city market. The role completes maintenance work within Main Street Renewal’s service-level agreement timelines and scope, documents completed work, communicates with residents and internal teams, and helps maintain property condition and a positive move-in experience. This is a full-time field position based at properties in the assigned metro area, with occasional work in the branch office. It reports to the Maintenance Lead, Supervisor, or Manager.

Requirements

• High school diploma or GED.
• At least 2–3 years of prior maintenance experience, including a minimum of one year with a single-family or multifamily property management company.
• Service-minded approach to all aspects of the job.
• Basic knowledge of building and property management codes.
• Knowledge of HVAC, electrical, plumbing, carpentry, lock and key, and general household repairs.
• Good communication and writing skills.
• Strong organization and a customer service and satisfaction philosophy.
• Current and valid driver’s license; the role requires operating a company vehicle.
• At least 21 years old.
• Ability to multitask in a fast-paced work environment.
• Basic technology knowledge and ability to learn, adapt, and grow.
• Ability and willingness to develop basic plumbing, electrical, and carpentry knowledge; certified trade skills may be used to perform work internally.
• Ability to travel to assigned properties in and around the metro area.
• Ability to lift up to 50 pounds unassisted and to bend, walk, kneel, and stretch for prolonged periods as needed.
• Ability to work on step or extension ladders up to 30 feet and in confined spaces.
• Ability to work indoors and outdoors in all climates and in unclean environments with fumes, dust, and poor ventilation while following company safety requirements and programs.

Nice To Haves

• Vocational or technical school and/or college education.
• Certification in one or more of HVAC, plumbing, or electrical trades.

Responsibilities

• Review the daily calendar for assigned work orders, gather repair information, and ensure necessary supplies are available.
• Plan daily tasks and communicate expected arrival times to residents.
• Complete requested property maintenance within service-level agreement turnaround times and scope, including property walks, plumbing, electrical, mechanical, HVAC, carpentry, and exterior repairs.
• Close out work orders promptly, while at the property and before the next appointment.
• Communicate repair status and completion to the Austin Support Center and Maintenance Lead and/or Supervisor.
• Document completed work with before-and-after photos.
• Track supplies and tool usage for restocking and servicing.
• Perform property rekeying and other repairs or securing work related to property condition management.
• Conduct pre-move-in audits and repairs to support a successful resident move-in experience.
• Provide exceptional customer service to residents and assistance and resources to peers as needed.
• Maintain fundamental knowledge of the business and learn all aspects of the Maintenance Technician role, with the opportunity to develop toward Maintenance Technician Lead.
• Perform other duties as assigned.

Benefits

• Competitive compensation package and annual bonus.
• 401(k) match.
• Flexible paid time off, including seven paid holidays, one floating holiday, and one volunteer day.
• Employer-paid medical, dental, and vision benefits.
• Health savings account.
• Professional career development and reimbursement.
• Up to 16 weeks of paid maternity leave.
• Up to four weeks of paid parental leave.
• Backup childcare through Bright Horizons.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED