Regional Director of Property Management

The Community Builders•St. Paul, MN

16h

About The Position

The Regional Director of Property Management (RD) oversees the day-to-day operations of multiple properties under the direction and supervision of the Vice President of Operations. The RD mentors, develops, and directs property teams, helping them understand and follow TCB’s standard operating procedures, objectives, mission, and each property’s economic and physical requirements. The role is accountable for achieving or exceeding occupancy, operating and capital expense budgets, and customer service objectives through portfolio programs, proactive planning, and financial management. The RD works with multiple departments and plays a significant role in the development pipeline, including providing property-management input and design review during pre-development. The role involves regular scheduled and unscheduled property visits; oversight of leasing, resident experience, maintenance, compliance, inspections, reporting, staffing, and financial performance; and collaboration with Community Life, Development, and other teams. The RD also participates in local housing and related task forces and builds relationships with agencies, industry organizations, stakeholders, owners, and partners. The position is accountable for accurate financial reporting and timely variance reporting; meeting or exceeding occupancy and cash-flow targets; keeping operating and capital expenses within plans; and mentoring teams in budgeting, cost control, revenue maximization, and delinquency management. The stated pay range is $100,000–$105,000.

Requirements

Strong written and oral communication skills.
Superior people skills, including the ability to influence others and build internal and external relationships.
High attention to detail and ability to multitask in a fast-paced environment.
Strong business acumen, including the ability to analyze and respond to trends and monthly profit-and-loss statements and to build and analyze budgets.
Strong customer service skills and ability to create a customer-focused culture.
Demonstrated analytical, problem-solving, and quantitative abilities.
Ability to establish strong working relationships with stakeholders and third-party owners or partners.
Knowledge of and comfort with varied subsidy and affordability programs, as well as the nuances of market-rate housing.

Nice To Haves

Experience with lease-ups and related deliverables.

Responsibilities

Oversee the day-to-day operations of multiple properties and mentor, develop, and direct site teams.
Make regular scheduled and unscheduled property visits to review curb appeal, market-ready units, common areas, occupancy and delinquency reports, and safety awareness.
Identify, attract, hire, retain, train, motivate, and performance-manage property management staff; build team capability and succession depth.
Role-play and shadow team members to evaluate and improve resident experiences during leasing, applications, move-in, recertification, inspections, and resident orientation or meetings.
Collaborate with Community Life to implement programs and services that enhance residents’ experience and quality of life.
Mentor and audit teams to ensure consistent application of TCB policies, procedures, and regulatory requirements, and to maintain timely and accurate compliance.
Maintain knowledge of TCB properties and competing properties through visits and quarterly market analysis reviews; monitor potential business opportunities.
Establish leasing-tour routes, prospect follow-up, and waitlist processes to reduce vacant days and improve physical occupancy.
Coach teams on product presentation, closing techniques, waitlist management, rent increases, and competitive market knowledge to maximize occupancy.
Support new business acquisition and development by establishing expense benchmarks, leasing absorption plans, budgets, staffing plans, and physical-site due diligence and startup plans.
Lead teams in preparing agency reports accurately and on time, complying with management contracts and affordable housing programs, and maintaining required files and reporting.
Coordinate and attend NSPIRE and REAC inspections, agency or partner visits and audits, and other physical or administrative reviews; target a minimum score of 80 for inspections as stated in the posting.
Train staff and monitor site work-order processes in Yardi, ensuring requests are prioritized, tracked, and handled according to TCB policy; review preventive-maintenance programs and logs quarterly.
Build responsive cross-functional relationships and provide feedback and recommendations that benefit TCB over the long term.
Participate in municipal housing and related task forces and work with stakeholders on community and resident social and economic needs.
Share best practices across Property Management, Development, Community Life, and other departments.
Ensure required weekly, monthly, and quarterly reports are accurate and submitted on time.
Maintain accurate financials and timely variance reporting; meet or exceed budgeted occupancy, remain within operating and capital plans, and achieve at least budgeted cash flow.
Review monthly financial operating statements with Community Managers, Assistant Managers, and Service Managers; develop plans to meet or exceed budget goals, reforecast, and reach break-even performance.
Optimize gross potential rent and property cash flow, and oversee cost-effective unit turns with a maximum five-day turn time and market-comparable finished product.
Evaluate operating expenses and identify efficient, cost-effective strategies, including opportunity contracting; review Yardi to confirm invoices are processed on time and within budget.
Train and mentor teams in cost control, revenue maximization, bid solicitation, and delinquency management, and develop strategies through monthly reviews of Statements of Operations.
Mentor and lead site teams in preparing annual budgets and ensure financial reports accurately reflect property operations and condition, are submitted on time, and include plans and metrics to address deficiencies or measure performance.