Director of Property Management
Human Resources Team•Waimea, HI
•$100,000 - $120,000•Onsite
About The Position
The Director of Property Management leads the day-to-day operation of Mauna Kea Residences (MKR). This position supports department managers, coordinates residential services, and helps ensure a consistent luxury experience for homeowners and guests. Working with the Vice President of Operations - Hawai‘i and the Vice President of Operations for Mauna Kea Resort, the Director turns strategic, financial, and service priorities into effective daily execution.
Requirements
- Management experience in luxury hospitality, residential property management, vacation rental management, resort operations, or a related field.
- Proven ability to lead managers and coordinate multiple operating departments.
- Strong understanding of luxury homeowner and guest expectations.
- Sound financial, organizational, communication, and problem-solving skills.
- Bachelor’s degree or equivalent management experience; relevant hospitality or property-management certifications are a plus.
Responsibilities
- Lead daily MKR operations across Property Services, Guest Services, Housekeeping, Maintenance, and related residential services.
- Support, coach, and hold department managers accountable for service, quality, productivity, communication, and team performance.
- Maintain productive reporting and working relationships with the Vice President of Operations - Hawai‘i and the Vice President of Operations for Mauna Kea Resort.
- Coordinate departments and resort partners to provide a seamless homeowner and guest experience.
- Support strong homeowner relationships and assist with significant service matters, property needs, and retention opportunities.
- Manage operations within established budgets; monitor labor, expenses, productivity, and departmental results.
- Maintain practical operating procedures, quality controls, and service standards while encouraging continuous improvement.
- Evaluate staffing needs, support recruitment and performance management, and help develop future leaders.
- Manage the execution of owner acquisition, onboarding, and retention efforts in coordination with the VPO.
- Promote a safe, accountable, collaborative, and hospitality-focused work environment.
Benefits
- medical
- drug
- vision
- dental care
- life insurance
- paid vacation
- sick leave
- dining discounts
- golf discounts
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What This Job Offers
Job Type
Full-time
Career Level
Manager
