Regional Director of Property Management

The Community Builders • Columbus, OH

15h

About The Position

The Regional Director of Property Management oversees day-to-day operations across multiple properties in Ohio (Cincinnati and Cleveland) and Michigan (Detroit), reporting to the Vice President of Operations. The role ensures site teams understand and advance The Community Builders’ mission while meeting occupancy, operating and capital expense, customer service, and financial objectives. The Director leads, mentors, develops, and directs property teams to follow company procedures, meet regulatory requirements, and achieve strong performance and career progression.

The position supports a growing Ohio and Detroit portfolio and works with multiple departments, including the Development team on pre-development pipeline projects. It provides property management input and oversight on early project work and design reviews. The Director conducts regular scheduled and unscheduled property visits; develops and retains talent; builds team capabilities; improves resident experience; and partners with Community Life to implement programs and services. The role also oversees leasing and occupancy, affordable housing and regulatory compliance, inspections, maintenance processes, agency reporting, financial management, budgeting, and portfolio performance.

This is an Ohio-based position. The preferred location is Columbus, where the Great Lakes Development office is located; Cleveland and Cincinnati are also options, and candidates should be willing to relocate. Salary expectations are $120,000–$130,000.

Requirements

• Strong written and oral communication skills.
• Superior people skills, including the ability to influence others and build internal and external relationships.
• Highly detail-oriented and able to multitask in a fast-paced environment.
• Strong business acumen, including the ability to analyze trends and monthly profit-and-loss statements and build and analyze budgets.
• Strong customer service skills and the ability to create a customer-focused culture.
• Analytical, problem-solving, and quantitative abilities.
• Ability to establish strong working relationships with stakeholders and third-party owners or partners.
• Knowledge of varied subsidy and affordability programs and the nuances of market-rate housing.
• Ability to work in an Ohio-based role; candidates should be willing to relocate if not located in Ohio.

Nice To Haves

• Experience with the demands of lease-ups and related deliverables.
• Living in Columbus, Ohio, is preferred; candidates living in Cleveland or Cincinnati are also considered.

Responsibilities

• Oversee the day-to-day operations of multiple properties across Ohio and Michigan and ensure teams understand how their work supports TCB’s mission.
• Equip site teams to achieve or exceed occupancy, operating and capital expense budgets, and customer service objectives through program implementation, planning, and financial management.
• Mentor, develop, direct, and performance-manage property staff; recruit, hire, and retain talent; and build team capacity for new acquisitions, troubleshooting, and organizational growth.
• Visit properties regularly to review curb appeal, market-ready units, common areas, occupancy and delinquency reports, and safety awareness.
• Work with the Development team on pre-development projects, providing property management input, oversight, and design review; support acquisitions and development with expense benchmarks, leasing plans, budgets, staffing plans, due diligence, and startup.
• Improve resident experience by role-playing and shadowing teams during leasing tours, applications, move-ins, recertifications, inspections, and resident orientations or meetings.
• Partner with Community Life to implement programs and services that enhance residents’ experience and quality of life.
• Audit and mentor teams to ensure consistent application of TCB policies, procedures, regulatory requirements, management contracts, affordable housing programs, and Fair Housing requirements.
• Maintain knowledge of property products and competitors through visits and quarterly market analysis reviews; monitor business opportunities and establish leasing routes, prospect follow-up, and waiting-list practices.
• Maximize occupancy through coaching on product presentation, closing techniques, waitlist management, rent increases, market knowledge, and reducing vacant days.
• Prepare for and coordinate successful inspections, agency and partner visits, audits, and physical or administrative reviews, including NSPIRE and REAC inspections with a minimum score of 80 where specified.
• Ensure agency, regulatory, and investor reports are accurate and timely and that files are maintained in compliance with applicable programs.
• Build cross-functional relationships and provide candid feedback, information, and recommendations; participate in housing-related task forces and collaborate with community stakeholders.
• Train staff and monitor work-order processes in Yardi, including prioritization and tracking; review preventive maintenance programs and logs quarterly.
• Ensure weekly, monthly, and quarterly reports are completed accurately and on time.
• Manage financial performance, including accurate financial reporting, timely variance reporting, budgeted occupancy and cash flow, and adherence to operating and capital expense plans.
• Review monthly operating statements with Community Managers, Assistant Managers, and Service Managers; develop plans to meet or exceed budgets, reforecast, and reach break-even where needed.
• Optimize gross potential rent and property economic stability; facilitate cost-effective unit turns within a maximum of five days and maintain a market-comparable end product.
• Identify efficient and cost-effective operating strategies, review invoices in Yardi for timely processing and budget compliance, and train teams in cost control, revenue maximization, bid solicitation, and delinquency management.
• Lead site teams in annual budget preparation and ensure financial reports accurately represent site operations, are submitted on time, and include plans and metrics to address deficiencies or measure performance.

Benefits

• Medical, dental, and vision insurance
• Employer contributions to Health Savings Accounts
• Company-paid life and disability insurance
• 403(b) retirement plan with company match
• Tax-advantage accounts for commuter/parking, medical, and dependent care expenses
• Hospital and critical illness insurance
• Confidential, 24/7 Employee Assistance Program
• 12 paid holidays
• Tenure-based PTO accruals

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed