Sr. Director of Housing & Property Management

Community Connections • Washington, DC

9d • Hybrid

About The Position

The Senior Director of Housing and Property Management provides strategic leadership, operational oversight, and financial and regulatory accountability for Community Connections' housing portfolio. The portfolio includes 46 agency-owned properties, leased properties, and assigned housing subsidy and voucher programs. The role leads asset management, property performance, and subsidy administration, safeguarding real estate investments, maintaining safe and habitable housing, and advancing housing stability for individuals and families served by Community Connections. The position is accountable for measurable improvements in operational efficiency, property utilization, financial performance, risk mitigation, and coordination between housing operations and clinical services.

The Senior Director oversees housing portfolio and subsidy operations, staff, budgets, regulatory compliance, performance monitoring, records, audits, strategic planning, professional development, and external relationships. Property responsibilities include daily operations, inspections, vendors and contractors, emergency response, risk management, capital planning, insurance, property security, housing stability, lease enforcement, and legal compliance. The role also oversees HUD-assisted voucher program compliance and administration, including participant eligibility and due process, inspections, landlord relations, payments, and HUD planning and reporting.

Requirements

• Bachelor's degree in business administration, finance, real estate, social services, or a related field.
• At least 10 years of experience in affordable, subsidized, or assisted housing or property management, including 5 years in a leadership role.
• Experience administering or overseeing a Housing Choice Voucher Program or similar HUD-assisted program.
• Demonstrated knowledge of property operations, building systems, inspections, and capital projects.
• Strong budgeting, financial analysis, internal controls, and audit-readiness skills.
• Proficiency in Microsoft Office, especially Excel, and Yardi or a comparable system.
• Understanding of trauma-informed care, harm reduction, and Housing First, and of the needs of people with mental health and addiction histories.
• Excellent communication, negotiation, and conflict-resolution skills.
• Valid driver's license and ability to pass a background check.

Nice To Haves

• Master's degree.

Responsibilities

• Direct housing portfolio and subsidy operations to ensure consistent service quality and effective implementation of departmental priorities.
• Recruit, supervise, develop, and evaluate assigned staff; establish work priorities and performance expectations; and ensure adherence to agency policies and procedures.
• Establish responsibilities, decision-making protocols, and accountability across Housing, Facilities, Finance, and Clinical Services to support timely resolution of operational issues.
• Manage operating and capital budgets with Finance, including expenditure controls, rent collections, arrears, housing assistance payments, and reconciliation of housing-related revenue and charges.
• Oversee portfolio financial performance, utilization, operating costs, revenue, capital improvements, asset preservation, and long-term sustainability.
• Ensure compliance with applicable federal and District housing laws and regulations, housing and building codes, lead safety, fire and life-safety standards, and licensing requirements.
• Monitor and report property and subsidy performance indicators, including vacancies, maintenance completion, inspection compliance, and subsidy utilization.
• Maintain accurate, confidential, and audit-ready files and records in Yardi and other applicable systems.
• Coordinate responses to audits, compliance reviews, and corrective action requirements for housing and subsidy operations.
• Support organizational planning, policy development, process improvement, and special initiatives.
• Participate in ongoing professional development and training offered or required by Community Connections, DBH, DHS, DCHA, HUD, and other regulatory or funding entities.
• Represent Community Connections in housing matters and maintain relationships with government agencies, funders, and community partners.
• Oversee daily property operations, including unit turns, maintenance, building systems, property conditions, and unit readiness.
• Direct routine, special, regulatory, and requested property inspections; track and verify correction of deficiencies within required timeframes.
• Manage vendor and contractor operations, including procurement, credentialing and insurance verification, work orders and authorization, performance monitoring, work verification, and invoice review and approval.
• Establish and participate in 24/7 after-hours emergency response coverage, including the on-call rotation and required incident reporting and follow-up.
• Ensure risk mitigation, emergency preparedness, resident safety, and timely resolution of property-related incidents, hazards, and regulatory deficiencies.
• Maintain a multi-year capital improvement plan, prioritize projects based on property conditions and available resources, oversee rehabilitation projects, and administer property insurance and claims.
• Oversee property access controls, including the agency's key lockbox, key inventory, and lockout procedures.
• Collaborate with clinical teams to promote housing retention, proactively address tenancy concerns, prevent avoidable evictions, and align property management practices with CCI's recovery-oriented mission.
• Oversee lease enforcement and, when necessary, eviction proceedings in consultation with agency leadership and legal counsel, consistent with applicable law, program requirements, and agency policy.
• Ensure compliance with applicable HUD Mainstream Housing Choice Voucher requirements, the HCVP Administrative Plan, HUD notices and guidance, public participation and hearing requirements, and program contractual and reporting obligations.
• Supervise subsidy administration, including waiting list management, participant briefings, voucher issuance, eligibility determinations, income and asset verification, rent and subsidy calculations, annual and interim reexaminations, leasing activities, and other required program actions.
• Direct HCVP inspections for voucher-assisted units under applicable HUD inspection standards (NSPIRE-V), including deficiency notices and corrections, enforcement actions such as HAP abatements, and regulatory timelines.
• Oversee owner and landlord participation, HAP contracting, rent reasonableness, owner and landlord rent requests, payment administration, and escalated landlord or participant concerns.
• Ensure participant due process, including notices, informal reviews and hearings, repayment agreements, and handling of program violations in accordance with program requirements.
• Ensure timely development and submission of required HUD plans, including applicable Annual and Five-Year PHA Plans.
• Perform other duties as assigned.

Benefits

• Generous paid time off, including sick and vacation time, and 9 paid holidays
• Medical, dental, and vision insurance
• Medical and dependent flexible spending accounts
• Agency-paid life insurance
• Employee-paid voluntary life insurance
• Employee Assistance Program
• 403(b) retirement plan
• Educational assistance
• CEU and licensure reimbursement
• Professional and leadership development, including supervision hours for those on track for clinical licensure

What This Job Offers

• Job Type: Full-time
• Career Level: Senior