Branch Manager Jobs

About The Position

Requirements

• High school diploma, GED, or equivalent experience.
• At least 3 years of experience in a sales capacity, with demonstrated ability to lead and coach a successful sales team.
• At least 3 years of demonstrated small-business deposit/credit experience and familiarity with small-business operations.
• General understanding of financial statements and concepts.
• Demonstrated understanding of consumer credit, including loan-to-value, debt-to-income, and credit reports.
• Demonstrated ability to use centers of influence to promote business.
• Demonstrated experience influencing business partners, including investment, mortgage, and business banking sales professionals.
• Effective communication and strong public-speaking skills.
• Ability to communicate face to face and by phone, frequently use hands to manipulate or grasp objects, occasionally bend and lift from floor height, frequently lift 1–10 pounds, and occasionally lift up to 30 pounds.
• Ability to routinely and frequently operate a motor vehicle and hold a valid driver’s license.
• Strong leadership, integrity, work ethic, time management, coaching, and decision-making skills.

Nice To Haves

• Bachelor’s degree.
• Notary license.

Responsibilities

• Provide an excellent client experience and engage with clients and teammates in a way that supports clients’ financial goals.
• Make outside calls to small-business clients and develop community centers of influence and referral networks, with a strong focus on small business.
• Grow business through retention, expansion, and acquisition, and lead the branch team in meeting activity, behavior, outcome, and individual expectations.
• Lead and develop the branch team, ensuring teammates understand the bank’s products, services, sales and service process, and competitive landscape.
• Build partnerships within the branch and with line-of-business partners to acquire clients and deepen existing relationships; manage internal and external centers of influence.
• Manage branch staffing and schedules, including recruiting, interviewing, selecting, onboarding, and training teammates, and deploying teammates to other branches when needed.
• Coach and manage performance through observation, joint sales calls, development plans, training tools, and recognition.
• Guide the branch team on regulatory requirements, security, internal controls, and timely completion of branch operations tasks.
• Oversee day-to-day branch activities, transactions, records, operational efficiency, and security.
• Address client complaints, teammate conflicts, business operations challenges, and potential risks.
• Manage budgets, review performance and financial data, set goals, and identify opportunities for branch growth.
• Work Saturdays as directed by management and perform other duties as assigned.
• Comply with KeyBank policies and procedures, act professionally and ethically, avoid conflicts of interest, and act in the best interests of clients and the bank.