Branch Manager - Dalton Main

Regions Bank•Dalton, GA

2d•$65,171 - $85,139

About The Position

At Regions, the Branch Manager maintains an engaged, operationally sound, high-performing team focused on improving customers’ financial wellness. This player-coach oversees branch operations, manages associate performance, and guides associates in understanding and meeting customer needs. The role drives individual sales performance and ensures the branch meets sales, quality, and service goals while operating efficiently and compliantly. The Branch Manager leads a medium-sized team, develops associates through Regions’ iConnect Sales, Service and Coaching process, and generates business through outside sales and relationship development. The manager educates customers, associates, and the community about financial wellness and banking technology; advises customers on consumer and business products and services; supports transactional needs; resolves escalated issues; and manages branch recruiting and selection. The role also works with internal business partners and ensures compliance with bank policies, operational risk requirements, and applicable laws and regulations. This position requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS), and an active Life Insurance License must be obtained within the first 12 months and maintained through continuing education. The position is exempt from FLSA timekeeping requirements and is not eligible for overtime. It is incentive eligible and may participate in commission and formulaic incentive plans.

Requirements

High school diploma or GED.
Four years of financial services, sales, or sales management experience.
Obtain an active Life Insurance License within the first 12 months and maintain continuing education for licensing requirements.
Ability to work on Saturdays as needed.
Registration with the Nationwide Mortgage Licensing System and Registry (NMLS).
Ability to exhibit mastery of key advice, guidance, and education concepts.
Ability to handle multiple priorities simultaneously.
Ability to provide effective feedback and guidance.
Excellent communication and customer service skills.
Excellent leadership and problem-solving skills.

Nice To Haves

College degree.
Life Insurance License.
Supervisory experience within the financial services industry or branch management experience.
Seven years of banking and/or lending experience.
Seven years of relationship-based client consultation experience.
Bilingual in English and Spanish.
Previous branch management experience.

Responsibilities

Lead a medium-sized team of branch associates responsible for generating new revenue by identifying customer needs and recommending appropriate Regions solutions.
Conduct outside sales efforts to generate new business clients and maintain and expand existing consumer and business banking relationships.
Educate associates, customers, and the surrounding community about financial wellness practices and bank technology and digital solutions, including mobile, online, and ATM offerings.
Coach and develop branch associates through the iConnect Sales, Service and Coaching process.
Provide timely coaching and guidance to strengthen associates’ product knowledge and ability to identify customer needs.
Educate and advise customers on Regions Consumer and Business products and services, including loans and deposits, and assist with annuities and life insurance.
Ensure an optimal customer experience, including greeting customers and processing transactions as needed.
Resolve escalated customer and associate issues and counsel associates as needed.
Manage the recruiting and selection process for the assigned branch.
Maintain relationships with Line of Business partners and refer customers to internal experts when complex financial needs are identified.
Follow bank policies, procedures, audit requirements, laws, and regulations; complete role-specific duties and ensure associates fulfill delegated operational risk duties.
Manage, identify, and report operational risks and ensure sound banking practices.