Branch Manager

PNC•San Antonio, TX

5d•Onsite

About The Position

At PNC, employees work together to deliver strong customer experiences and foster an inclusive workplace. This Branch Manager role is within PNC's Zarzamora Branch and is based in San Antonio, Texas. PNC describes itself as an in-office company and encourages candidates to discuss workplace expectations with their recruiter and hiring manager. Spanish bilingual ability is preferred. PNC will not provide employment visa sponsorship or participate in STEM OPT for this position. The Branch Manager leads branch performance, drives revenue and customer loyalty through consultative client interactions, and offers solutions that support customers’ financial well-being. The role creates an easy, differentiated banking experience across channels, collaborates with ecosystem partners, manages risk and compliance, and builds a high-performing team through hiring, onboarding, coaching, and development. The manager uses PNC’s branded sales process to meet sales targets and grow consumer and business relationships. The role supports business banking through business development and community involvement, coaches consultative selling, and requires a foundational understanding of balance sheets and income statements. It also manages customer problem resolution, employee performance and talent development, and operational, human-capital, reputational, and business risks. Candidates typically need at least three years of related experience, but a university or college degree is generally not required. A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree. The position requires the ability to serve as a Notary Public in the applicable state and is subject to additional background checks required by Consumer Financial Protection Bureau regulations.

Requirements

Typically requires 3 or more years of related experience.
Related product knowledge or experience sufficient to accomplish the primary duties.
Ability to serve as a Notary Public in the applicable state.
Candidates may be subject to additional background checks under Consumer Financial Protection Bureau regulations.
A degree is not required; a comparable combination of education, job-specific certification(s), and experience, including military service, may be considered.

Nice To Haves

Bilingual Spanish.
Accountability, banking, client counseling, customer experience, customer loyalty, decision making, people management, proactive behavior, and results-oriented skills.
Knowledge of branch banking services and digital awareness.
Effective communication, managing multiple priorities, and sales management competencies.

Responsibilities

Lead all aspects of branch performance.
Drive revenue and customer loyalty through consultative client interactions and solutions that support financial well-being.
Create a differentiated customer experience and make banking easy in an omni-channel environment.
Collaborate with ecosystem partners.
Use PNC’s branded sales process to achieve sales targets and customer loyalty.
Grow branch revenue by acquiring consumer and business households, expanding share of wallet, and collaborating with ecosystem partners.
Drive business banking results through business development and community involvement.
Coach consultative selling and develop a foundational understanding of balance sheets and income statements.
Manage and coach the delivery of a differentiated client experience, including technology-enabled interactions and advice-oriented consultation.
Lead effective problem resolution and connect PNC resources to provide a seamless omni-channel customer experience.
Acquire and retain talent through onboarding, coaching, and development.
Set and manage employee performance and activity expectations.
Model PNC values and cultivate an inclusive workplace.
Manage operational, human-capital, reputational, and business risks; mitigate sales-practice risk and ensure compliance with regulations, policies, and procedures.
Serve as a Notary Public in the applicable state.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year.
9 occasional absence days each year, unless otherwise required by law.
15 to 25 vacation days each year, depending on career level and years of service.