Branch Manager

Central One Federal Credit Union•Milford, MA

5d•$68,500 - $88,500

About The Position

The Branch Manager manages and directs branch and micro-branch operations to provide quality member service, maximize productivity, achieve sales goals, and maintain compliance with applicable laws, regulations, and policies. The role oversees staff, sales and business development, member service, branch finances, facilities, vendors, security, and compliance. The manager is expected to represent the credit union in the community and support its values of exceptional service, teamwork, and People Helping People. The position reports to the VP of Retail Services and supervises the Assistant Branch Manager. It has a variable schedule that includes weekday hours and Saturday work. The stated pay range is $68,500–$88,500 per year, commensurate with experience.

Requirements

Bachelor’s degree required.
Three to five years of progressively increasing supervisory experience in a position with similar skills at a credit union or other financial institution, or related experience.
Ability to coordinate all functions of a branch operation and flexibly handle daily questions and problems.
Supervisory and training skills.
Knowledge of banking regulations and consumer and home-equity lending.
Ability to sell, cross-sell, and interact professionally.
Proficiency in Word, Microsoft Office, Outlook, and Excel.
Ability to work well with others; dependability, flexibility, initiative, resourcefulness, confidentiality, and professionalism.
Ability to fulfill SAFE Act requirements and maintain active federal NMLS registration as a Mortgage Loan Originator.

Nice To Haves

Bilingual proficiency in English and Spanish and/or Portuguese is preferred but not required.

Responsibilities

Promote the credit union’s values and serve as a role model and community ambassador, including participating in volunteer activities and community organizations.
Create and maintain a branch sales culture; train and coach staff on sales, assist with goal setting and promotions, monitor performance, and track and report sales results.
Direct business development activities and promote the credit union in the local community.
Provide members with information, counseling, and service on deposit, IRA, consumer loan, home equity, and ancillary products and services; refer to partners as needed, determine loan requirements, close approved loans as needed, and resolve escalated member issues.
Recruit, hire, schedule, supervise, coach through weekly one-on-one meetings, and evaluate subordinate employees; recommend promotions and discipline as appropriate.
Implement new products and procedures and hold weekly staff meetings to communicate operational, sales, and service changes.
Ensure compliance with BSA processes, procedures, regulations, and deadlines; oversee or assist with annual BSA and compliance training for branch staff.
Act as a Mortgage Loan Originator under the SAFE Act and maintain active federal registration in the NMLS.
Manage branch cost-center income and expenses, meet budget goals, complete monthly variance reports, and recommend fiscal-year budget levels.
Open and close the branch, including evenings and Saturdays, maintain branch security, and perform or cover branch-position duties as needed.
Stay current on job-related equipment, procedures, and information through publications, meetings, seminars, and other means.
Manage or delegate use of branch facilities in accordance with credit union rules.
Manage vendors in areas of responsibility, including selection, due diligence, price and contract-term negotiations, evaluation, and ongoing performance and compliance monitoring.
Maintain community involvement and participate in special projects and other assigned duties.