Branch Manager

Frontier Community Credit Union•Gardner, KS

5d•Onsite

About The Position

Frontier Community Credit Union is seeking an experienced Branch Manager for its Gardner, Kansas branch. The Branch Manager administers and oversees the efficient daily operation of a full-service branch, including operations, lending, product sales, member services, security, and safety. The role is responsible for retaining and developing account and loan business, promoting credit union products and services, and providing a high level of member relations while fostering a sales-and-service culture through staff coaching, guidance, and motivation. The Branch Manager leads the direction and growth of the branch, develops relationships with members and prospective members, and participates in community events and marketing strategies to increase the credit union’s visibility and business opportunities. The position directly supervises branch staff and maintains branch security and facility readiness. Branch hours are Monday through Friday, 8:00 a.m. to 5:30 p.m., and Saturday, 9:00 a.m. to 12:00 p.m. The manager is expected to work at least an eight-hour shift and ensure all hours are scheduled with staff. Annual pay is $55,000–$60,000, depending on experience.

Requirements

Minimum 3–5 years of management experience; experience with a financial institution is preferred.
Intermediate computer skills, including Microsoft Word, Excel, and Outlook, and the ability to learn and navigate multiple technology platforms while interacting with members.
Excellent member focus and the ability to adapt to each member while efficiently solving problems.
Ability to multitask while conversing by phone and in person, searching for information, reading, typing, and learning new technology.
Ability to work in a fast-paced, changing environment, manage time effectively, and demonstrate reliability and dependable attendance.
Emotional resiliency and the ability to find positive aspects in most situations.

Nice To Haves

Bilingual in Spanish.
Management experience with a financial institution.

Responsibilities

Direct the overall operation and growth of the branch, providing leadership, direction, and coaching to achieve goals, particularly in sales and service.
Oversee branch operations, loans, product sales, member services, security, and safety.
Retain and develop account and loan business and promote credit union products and services.
Provide excellent member relations and promote a sales-and-service culture through coaching, guidance, and staff motivation.
Interview, hire, train, coach, assign and direct work, appraise performance, reward and discipline employees, and resolve complaints and problems.
Maintain working knowledge of lending policies, guidelines, and loan products to pursue loans and cross-sell loan products.
Develop relationships with current and potential members to grow the branch’s shares and loans.
Participate in community events and use marketing strategies to increase the credit union’s visibility and business opportunities.
Implement and maintain branch security measures, review cash levels and security procedures, and inspect the branch facility, alarms, vault, security codes, keys, safety, and equipment.
Work at least an eight-hour shift and ensure all branch hours are scheduled with staff.