Branch Manager

Friesen Group Inc•Reno, NV

5d•$32 - $37

About The Position

Friesen Group Inc., formerly Owens Healthcare, is a family-led, locally owned company serving Northern California since 1957. Its medical equipment and respiratory services, long-term care pharmacy, infusion services, and commercial real estate businesses operate under the Owens, Lifemed, Wellscript, and J3 brands. The Branch Manager leads and supports the team at the Reno, Nevada location and oversees the branch’s daily operations, including medical equipment and supplies, staffing, delivery routes, equipment maintenance, vehicles, records, safety, and customer service. The role requires strong leadership and communication skills, the ability to motivate and influence a team, and a commitment to Owens’ core values: Human Value, Take Ownership, Make the Difference, Set the Pace, and Embrace Change. The Branch Manager coordinates branch staff and field technicians, manages inventory and equipment processes, organizes and prioritizes deliveries and service, and ensures operations comply with company policies and applicable federal, state, local, and professional guidelines. The role also includes respiratory management responsibilities, on-call work as required, staff training and mentoring, and maintaining professional and responsive relationships with patients, families, colleagues, and other customers.

Requirements

At least 3 years of experience with related product-line knowledge and customer service.
High school diploma or equivalent.
CA HMDR Exemptee License, or ability to obtain it within 30 days of employment.
Valid California driver’s license with a clean DMV record.
Strong verbal and written communication skills.
Strong multitasking, problem-solving, and employee-coaching skills.
Highly organized, with the ability to prioritize and foster a collaborative team environment.
Strong skills with Microsoft Outlook, Word, and Excel.

Nice To Haves

Knowledge of durable medical and respiratory equipment.

Responsibilities

Educate and train branch staff and field technicians on their responsibilities, equipment use, safety, and company procedures.
Maintain equipment and supply inventory levels and submit orders to the Inventory Coordinator.
Maintain oxygen-cylinder tracking logs and ensure staff understand the process.
Review monthly cleaning with branch technicians and ensure new equipment is correctly identified and labeled.
Make accurate computer maintenance entries and schedule daily preventative maintenance on the MST route.
Explore and implement improved approaches and cost-saving opportunities.
Oversee shipping activities, facilities, maintenance requirements, and the cleanliness, safety, and efficiency of the branch.
Fill in for other positions when needed and manage staffing levels.
Monitor sales and patient account reports.
Review equipment issues and coordinate with repair technicians as needed.
Teach staff appropriate equipment storage, securing, transport, handling, routing, and operation; obtain return demonstrations to confirm understanding.
Review monthly and annual equipment maintenance documentation and schedules, and ensure equipment is serviced correctly and completely.
Complete equipment performance and safety checks at delivery.
Perform respiratory management responsibilities and duties.
Teach safe body mechanics for transporting, lifting, and setting up equipment, and review field technicians’ compliance with safety and security procedures.
Educate and monitor field technicians on vehicle operation in accordance with company procedures and OSHA and DOT regulations.
Conduct daily visual vehicle inspections, manage vehicle cleaning and service notices, ensure safe loading and unloading, and perform monthly fleet inspections.
Report equipment, staff, and operational issues and needs promptly to the Operations Manager.
Maintain accurate equipment service forms, vehicle reports, manifests, and other required records; document incidents and issues.
Mentor field technicians and share expertise with coworkers.
Oversee the team’s ability to build and maintain rapport with internal and external customers.
Receive equipment delivery requests through the software system, review needs with respiratory therapists and families, and provide necessary follow-up customer-service communication.
Attend relevant company meetings and committees, complete oxygen concentrator operation and service programs, and complete required training.
Schedule and follow through on Overnight Oximetry and Preventative Maintenance Inspections.
Perform on-call work as required and maintain positive working relationships with staff.
Respond courteously to patients, families, and Owens colleagues; maintain a professional appearance in company uniform and name badge.
Maintain service quality, serve as a subject matter expert for product lines and related processes, and coordinate delivery times, deliveries, pickups, and service according to priority.
Organize daily field technician routes and branch operations, including STAT orders, dispatch, returned calls, and communication among technicians, patients, families, and Owens staff.
Maintain patient, family, colleague, and other sensitive information confidentially.
Maintain ongoing marketing support and assist with developing and implementing the division strategic plan.
Continue education on industry standards and perform other duties as requested.
Be able to physically access homes, nursing homes, assisted living facilities, and hospitals.