Retail Branch Manager

REV Career•Walterboro, SC

About The Position

The Retail Branch Manager leads the daily operations of a retail branch, ensuring an exceptional member experience, fostering a service-to-sale culture, and driving branch performance. The role represents REV in the local community, develops team members, and supports the branch’s operational and financial success. The manager leads and develops branch staff; oversees daily operations, performance, and resource allocation; promotes consultative sales and member education; builds community relationships; and manages budgets, financial goals, compliance, and risk. The manager also performs related duties as required or assigned.

Requirements

Three to five years of leadership experience in retail banking, credit unions, or financial services.
Supervisory experience with demonstrated ability to coach, lead, and develop staff.
Strong knowledge of retail banking operations, compliance, and service excellence.
Proven ability to drive sales performance and deliver outstanding service.
Excellent organizational, problem-solving, and decision-making skills.
Familiarity with core banking systems, CRM platforms, and financial services technology.
Proven success in team leadership and talent development.
Member-centric sales and service success.
Operational accountability and compliance.
Community engagement and relationship-building ability.
Results orientation.

Nice To Haves

Bachelor’s degree in Business, Finance, Marketing, or a related field; equivalent experience may be considered.
Enthusiastic, dedicated, detail-oriented team player.
Motivated by the ability to make an impact, complete goals, pursue growth opportunities, and work independently.

Responsibilities

Lead and develop a high-performing team to deliver outstanding member service and achieve sales goals.
Create an environment focused on accountability, collaboration, and continuous improvement.
Support staff development through coaching, training, and implementation of the REV DNA framework.
Identify and prepare team members for internal growth and leadership opportunities.
Oversee daily branch operations and ensure adherence to policies, procedures, and compliance standards.
Drive branch profitability by managing expenses, optimizing workflows, and improving operational efficiency.
Monitor and analyze key performance indicators and take action to achieve branch goals.
Manage staffing levels, scheduling, and resource allocation to meet member and operational needs.
Deliver an exceptional member experience that reflects REV’s service standards.
Foster a sales-forward culture in which team members identify and fulfill member needs through REV’s products and services.
Train and coach staff to turn service interactions into consultative sales conversations that add value to members’ financial journeys.
Promote team knowledge of financial solutions to enhance member financial education and trust.
Represent REV in the local community and build relationships with local businesses and organizations.
Participate in community and networking events to increase branch visibility and generate business development opportunities.
Champion the REV brand through community involvement and consistent delivery of value to members.
Manage the branch to budget, monitor financial performance, and work toward sales, lending, and membership goals.
Ensure compliance with internal controls, risk management policies, and regulatory requirements.
Lead performance in audits and reviews to maintain operational integrity and minimize risk exposure.
Perform related duties as required or assigned.