Retail Branch Manager

REV Federal Credit Union•Walterboro, SC

About The Position

The Retail Branch Manager leads the daily operations of a retail branch, ensuring an exceptional member experience, fostering a service-to-sale culture, and driving branch performance. The role represents REV in the local community, develops team members, and supports operational and financial success at the branch level. The manager leads and develops branch staff through coaching, training, accountability, collaboration, continuous improvement, and the REV DNA framework. The role oversees daily operations, compliance, staffing, scheduling, resource allocation, expenses, workflows, and branch performance against key indicators and goals. The manager promotes REV’s service standards and a sales-forward culture, coaching staff to identify member needs and discuss suitable products and services. The position also builds community and business relationships, participates in networking events, manages branch budgets and financial performance, and oversees internal controls, risk management, regulatory compliance, audits, and reviews. Related duties may be assigned as required.

Requirements

Three to five years of leadership experience in retail banking, credit unions, or financial services.
Supervisory experience with demonstrated ability to coach, lead, and develop staff.
Strong knowledge of retail banking operations, compliance, and service excellence.
Proven ability to drive sales performance and deliver outstanding service.
Excellent organizational, problem-solving, and decision-making skills.
Familiarity with core banking systems, CRM platforms, and financial services technology.
Demonstrated ability in team leadership and talent development.
Member-centric sales and service success.
Operational accountability and compliance capability.
Community engagement and relationship-building skills.
Results orientation.

Nice To Haves

Bachelor’s degree in Business, Finance, Marketing, or a related field; equivalent experience may be considered.
Preferred behaviors: enthusiastic, dedicated, detail-oriented, and a team player.
Preferred motivations: ability to make an impact, goal completion, growth opportunities, and self-starter.

Responsibilities

Lead and develop a high-performing team to deliver outstanding member service and achieve sales goals.
Create an environment focused on accountability, collaboration, and continuous improvement.
Support staff development through coaching, training, and implementation of the REV DNA framework.
Identify and prepare team members for internal growth and leadership opportunities.
Oversee daily branch operations and ensure adherence to policies, procedures, and compliance standards.
Manage expenses, optimize workflows, and promote operational efficiency and branch profitability.
Monitor and analyze key performance indicators and take action to achieve branch goals.
Manage staffing levels, scheduling, and resource allocation to meet member and operational needs.
Deliver an exceptional member experience that reflects REV’s service standards.
Foster a sales-forward culture and coach staff to turn service interactions into consultative sales conversations.
Promote team knowledge of financial solutions to support member financial education and trust.
Represent REV in the local community and build relationships with local businesses and organizations.
Participate in community and networking events to enhance branch visibility and generate business development opportunities.
Champion the REV brand through community involvement and consistent delivery of value to members.
Manage the branch to budgets and monitor financial performance against sales, lending, and membership goals.
Ensure compliance with internal controls, risk management policies, and regulatory requirements.
Lead performance in audits and reviews to maintain operational integrity and minimize risk exposure.
Perform related duties as required or assigned.