Retail Branch Manager

First Financial Bank • Odessa, TX

10d • Onsite

About The Position

The Retail Branch Manager is responsible for ensuring compliance with Bank policies and regulations across retail operations, including tellers, safe deposit services, and new accounts. The role oversees branch retail operations and staff, promotes bank products and services, and supports a positive sales and customer-service culture. The manager interacts daily with customers, prospective customers, officers, and employees, and supervises a staff of at least five employees. Periodic travel to Abilene or other Bank regions for training is required. Saturday and holiday hours may be required depending on the branch’s operating hours, and flexible or extended hours may be needed based on business requirements.

Requirements

• At least five years of retail banking experience, including at least one year in management in banking or another retail environment.
• Basic math proficiency and aptitude.
• Demonstrated academic achievement in social and leadership skills.
• Ability to handle sensitive operational transactions and customer relationships.
• Professional appearance and demeanor.
• Strong social skills and excellent communication skills.
• Self-starter mentality.
• Ability to adjust to flexible and/or extended hours as business requires.
• Ability to sell products and services.
• Thorough knowledge of negotiable instruments is strongly desired.

Nice To Haves

• A four-year college degree in business or finance is a competitive advantage.
• Prior experience in a Personal Banker position is preferred.

Responsibilities

• Ensure fulfillment of Bank policies and regulations applicable to Retail Operations, particularly tellers, safe deposit services, and new accounts.
• Provide overall training for lobby and/or motor-bank personnel to support friendly, professional, and capable customer service.
• Promote and market bank products and services and motivate retail personnel to strengthen the bank’s sales culture.
• Supervise office retail operations, including new accounts, certificates of deposit, tellers, collections, safe deposit, bookkeeping inquiries, and customer service.
• Hire, track, coach, counsel, and support retail staff in sales, customer service, and work duties.
• Participate in the bank’s sales and service culture, support organizational values, and follow established policies and procedures.
• Supervise a staff of at least five employees and oversee daily operations.
• Travel periodically to Abilene or other Bank regions for training.

Benefits

• The company states it will invest in employee development and provide a dynamic work environment where employees are challenged, valued, and empowered.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed