Benefits Consultant Jobs

About The Position

Requirements

• At least a Bachelor's degree.
• At least 6 years of experience.

Nice To Haves

• A degree in one or more preferred fields of study: Accounting, Actuarial Science, Analytics/Data Science, Biology/Biomedical Sciences, Business Administration/Management, Computer Science/Information Systems, Economics, Engineering, Finance, Financial Mathematics/Quantitative Finance, Health Administration/Public Health, Mathematics/Statistics, Operations/Supply Chain, Organizational Management/Behavior, Project/Technology Management, Psychology/Social Psychology, or Risk Management/Insurance.
• Experience leading client service operations across life, annuity, or group benefits.
• Experience managing process redesign, service delivery, and operating model improvements.
• Experience applying business process modeling, root cause analysis, and analytics.
• Ability to coach teams while navigating ambiguity and shifting priorities.
• Experience using digital tooling, AI fluency, and data-driven decision-making.
• Insurance operations experience with policy, claims, or servicing knowledge.

Responsibilities

• Lead client service workstreams across life, annuity, and group benefits operations initiatives.
• Manage project plans, timelines, budgets, and deliverables for operating model and process improvement efforts.
• Guide teams through business process optimization, process redesign, and root cause analysis.
• Develop solutions for policy administration, claims, servicing, and book of business management activities.
• Apply data and analytics to support conversion planning, reporting, and operational decision-making.
• Review cloud-based and AI-enabled platform implementations across insurance operations environments.
• Coach team members on customer service, service delivery models, and client issue resolution.
• Build relationships with client leaders to assess operational challenges and identify improvement opportunities.
• Coordinate work across finance, actuarial, investments, reporting, and data exchange activities.
• Promote the use of digital tooling and process modeling to improve scalability and service performance.

Benefits

• Annual discretionary bonus
• Medical benefits
• Dental benefits
• Vision benefits
• 401(k)
• Holiday pay
• Vacation
• Personal and family sick leave