Life, Annuity & Group Benefits Operations Consultant - Experienced Associate

PricewaterhouseCoopers•Chicago, IL

11d

About The Position

As a Life, Annuity & Group Benefits Operations Consultant - Experienced Associate, you will help insurance clients improve how core operations, data, and technology support policy administration, claims, servicing, and business process design within PwC's Advisory practice. You will support client work while building knowledge, adapting to changing priorities, asking questions in a fast-paced environment, and developing your technical skills. You will contribute to operating model design, process improvement, data exchange and conversion work, and platform implementation support across life, annuity, and group benefits operations. The role also offers exposure to finance, actuarial, investments, reporting, book of business management, and conversion activities. Travel requirements are up to 60%.

Requirements

At least a Bachelor's degree.
At least 1 year of experience.

Nice To Haves

Preference for study in at least one of these fields: Accounting, Actuarial Science, Analytics/Data Science, Biology/Biomedical Sciences, Business Administration/Management, Computer Science/Information Systems, Economics, Engineering, Finance, Financial Mathematics/Quantitative Finance, Health Administration/Public Health, Mathematics/Statistics, Operations/Supply Chain, Organizational Management/Behavior, Project/Technology Management, Psychology/Social Psychology, or Risk Management/Insurance.
Coursework or internship exposure in insurance operations.
Experience supporting policy administration, claims, or servicing workflows.
Experience analyzing business data to identify process improvement opportunities.
Customer service, communication, and teamwork skills for client support.
Curiosity when learning new tools, systems, and methods.

Responsibilities

Support client service activities across life, annuity, and group benefits operations.
Analyze policy administration, claims, and servicing processes to identify process improvement opportunities.
Gather and organize operational data to support book of business reviews, conversions, and reporting activities.
Assist in operating model design and process modeling for insurance operations modernization efforts.
Use digital tools and analytics to review service delivery models and identify root causes of process issues.
Contribute to data exchange and conversion workstreams for cloud-based insurance platform implementations.
Review customer feedback and service metrics to identify opportunities to improve policyholder and distributor experiences.
Apply curiosity and problem-solving to support operational efficiency, scalability, and execution support initiatives.