Annuity Operations Analyst

KeyBank•Brooklyn, OH

1d•Hybrid

About The Position

The Annuity Operations Analyst provides back-office support for Key Investment Services advisors with new annuity and life insurance orders and the maintenance of existing annuity policies. The role reviews applications and related documentation, supports advisors and carriers, monitors assigned tasks, and maintains department procedures. The analyst is expected to make timely quality decisions, prioritize work independently with minimal supervision, and understand relevant risks and controls. The position may also involve ad hoc projects or assignments from management. The role is based at 4900 Tiedeman Road in Brooklyn, Ohio, and is categorized as hybrid. Key prioritizes in-office presence while providing flexible options when work can be performed effectively in a mobile environment. The position offers a base salary of $48,000 to $72,000 annually and eligibility for incentive compensation, which may include production, commission, and/or discretionary incentives. The posting references a benefits list but does not specify individual benefits.

Requirements

Bachelor’s degree or equivalent required.
3–5 years of banking or brokerage experience.
Ability to recognize and understand client issues and develop appropriate responses and solutions.
Self-motivated, flexible, and adaptable, with the ability to handle changing priorities to support the team as needed.
Excellent organizational skills and strong attention to detail.
Strong written and verbal communication skills.
KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.

Responsibilities

Review annuity applications and related documentation.
Work with Key Investment Services advisors to ensure funding is in place for annuity orders.
Assist with annuity linking and delinking requests.
Process manual annuity and life insurance orders.
Assist advisors with questions about representative changes on annuity policies.
Communicate and follow up on items that are not in good order.
Monitor the Work Basket and complete assigned tasks.
Contact carriers to request statements, discuss order status, and troubleshoot policy issues.
Document and maintain department procedures.
Make quality decisions in a timely manner, including when information is incomplete or ambiguous and deadlines are tight.
Prioritize workloads and issues while working independently with minimal supervision.
Maintain a comprehensive understanding of risks and controls.
Participate in ad hoc projects and/or complete assignments from management.