Annuity Operations Analyst

KeyBank • Brooklyn, OH

2d • $48,000 - $72,000 • Hybrid

About The Position

The annuity operations team provides back-office support for Key Investment Services advisors with new annuity and life insurance orders, as well as the maintenance of existing annuity policies. The Annuity Operations Analyst reviews applications and related documentation, supports order processing and policy maintenance, and works with advisors and carriers to resolve issues. The role is hybrid and based at 4900 Tiedeman Road, Brooklyn, Ohio.

Requirements

• Bachelor’s degree or equivalent required.
• 3–5 years of banking or brokerage experience.
• Ability to recognize and understand client issues and develop appropriate responses and solutions.
• Self-motivated, flexible, and adaptable, with the ability to handle changing priorities to support the team as needed.
• Excellent organizational skills and strong attention to detail.
• Strong written and verbal communication skills.
• Ability to demonstrate Key’s Values and abide by Key’s Code of Conduct.

Responsibilities

• Review annuity applications and related documentation.
• Work with KIS advisors to ensure funding is in place for annuity orders.
• Assist with annuity linking and delinking requests.
• Process manual annuity and life insurance orders.
• Assist advisors with questions regarding representative changes on annuity policies.
• Communicate and follow up on items that are not in good order.
• Monitor the Work Basket and complete assigned tasks.
• Contact carriers to request statements, discuss order status, and troubleshoot policy issues.
• Document and maintain department procedures.
• Make timely quality decisions, sometimes with incomplete or ambiguous information and under tight deadlines.
• Prioritize workloads and issues while working independently with minimal supervision.
• Apply a comprehensive understanding of risks and controls.
• Participate in ad hoc projects and assignments from management.

Benefits

• Eligible for incentive compensation, which may include production, commission, and/or discretionary incentives.
• Eligible for benefits; specific benefits are not listed in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level