Life, Annuity & Group Benefits Operations Consultant - Senior Associate

PricewaterhouseCoopers•Dallas, NY

6d•$77,000 - $202,000

About The Position

As a Life, Annuity & Group Benefits Operations Consultant at the Senior Associate level, you will support client service engagements in PwC’s Advisory practice focused on modernizing operations, technology, data, and operating models across the life, annuity, group benefits, and retirement value chain. You will analyze complex workstreams, build client connections, guide junior team members, and help deliver process optimization, data conversion, in-force book management, and platform implementation efforts across the insurance sector. The role contributes to operating model design, business process improvement, data exchange, and analytics support. It also offers the opportunity to develop understanding of ways to improve policyholder and distributor experiences across the business lifecycle. Travel requirements are up to 60%. The salary range is $77,000–$202,000, with actual compensation dependent on skills, experience, qualifications, location, and applicable employment laws. Hired individuals are eligible for an annual discretionary bonus. PwC offers benefits including medical, dental, vision, 401(k), holiday pay, vacation, and personal and family sick leave.

Requirements

At least a bachelor's degree.
At least 4 years of experience.

Nice To Haves

Preference for study in one or more of the following fields: Accounting, Actuarial Science, Analytics/Data Science, Biology/Biomedical Sciences, Business Administration/Management, Computer Science/Information Systems, Economics, Engineering, Finance, Financial Mathematics/Quantitative Finance, Health Administration/Public Health, Mathematics/Statistics, Operations/Supply Chain, Organizational Management/Behavior, Project/Technology Management, Psychology/Social Psychology, or Risk Management/Insurance.
Experience analyzing life, annuity, and group benefits operations workflows.
Experience supporting policy administration, claims, or servicing activities.
Experience applying business process modeling and process redesign.
Ability to interpret data to guide service delivery improvements.
Ability to build client relationships across insurance operations.
Experience mentoring junior team members through complex workstreams.

Responsibilities

Analyze life, annuity, and group benefits operations to identify process gaps, workflow constraints, and service delivery improvement opportunities.
Support client engagements by gathering operational requirements, interpreting business context, and translating findings into actionable recommendations.
Develop process maps, service delivery models, and operating model materials reflecting policy administration, claims, and servicing activities.
Coordinate data exchange, conversion, and reporting activities across insurance operations to improve data consistency and execution speed.
Evaluate in-force book management and broker distribution processes to identify opportunities for process redesign and scalability.
Apply analytical thinking and business process modeling skills to support modernization across technology, data, and operational workflows.
Prepare client-ready materials summarizing observations, recommendations, and progress on assigned workstreams.
Review work products for accuracy and completeness, and guide junior team members on task execution and issue resolution.
Use customer insight, service delivery, and customer relationship management skills to support policyholder and distributor experience improvements.