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Associate Relationship Banker - Middle Virginia Market - Woodbridge, VA

JPMorgan Chase & Co.•Woodbridge, VA
•$25 - $33•Onsite

About The Position

As an Associate Relationship Banker in a Chase branch, you represent the Chase brand and culture by providing welcoming, attentive service and using banking solutions and financial technology to help clients address their needs. You assist walk-in and scheduled clients, build lasting relationships, make relevant product and service recommendations, and connect clients with technology and specialists when appropriate. The role requires compliance with banking policies, procedures, risk requirements, and applicable regulations. It also requires NMLS registration under the SAFE Act and meeting Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators.

Requirements

  • High school degree, GED, or foreign equivalent.
  • Excellent communication skills in person and over the phone, including the ability to tailor product and service features and benefits to clients with differing needs.
  • Ability to resolve client issues quickly and effectively, with attention to detail and consistent client service.
  • Ability to work within established risk parameters and meet internal and external risk and compliance obligations, including completing required training.
  • Ability to work branch hours, including weekends and some evenings.
  • Must meet Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators; continued employment is contingent on compliance.
  • Must register with or update registration in the National Mortgage Licensing System and Registry under the SAFE Act after starting employment, and complete required annual renewals and updates.

Nice To Haves

  • At least 1 year of sales experience in retail, financial services, or a related industry, with demonstrated success establishing new clients, deepening relationships, and delivering results.
  • College degree or military equivalent.
  • Experience adhering to banking policies, procedures, and regulatory requirements.

Responsibilities

  • Welcome clients and provide attentive, friendly service that creates a welcoming environment and exceeds expectations.
  • Communicate clearly and politely in a consultative manner; ask questions and listen to understand and anticipate client needs.
  • Assist walk-in and scheduled clients in person and over the phone, build relationships, understand financial needs, and tailor product and service recommendations.
  • Educate clients about and connect them to Chase technology, including the Chase Mobile App, Chase.com, and ATMs.
  • Learn products, services, and procedures quickly and accurately to consult on banking solutions and connect clients with specialists for their financial needs.
  • Follow policies, procedures, and regulatory banking requirements.
  • Meet applicable Dodd Frank/Truth in Lending Act Loan Originator qualifications and SAFE Act NMLS registration, renewal, and update requirements.

Benefits

  • Competitive total rewards package, including base salary and, for eligible roles, commission-based pay and/or discretionary incentive compensation.
  • Comprehensive health care coverage.
  • On-site health and wellness centers.
  • Retirement savings plan.
  • Backup childcare.
  • Tuition reimbursement.
  • Mental health support.
  • Financial coaching.

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