Banker II - Bilingual

Woodforest National Bank•Missouri City, TX

13h

About The Position

As a Banker at Woodforest National Bank, you will serve as a frontline ambassador, delivering the Woodforest Experience. You will focus on building and growing retail customer relationships through exceptional service, proactive marketing of products and services, and consistent execution of operational excellence. This role is ideal for individuals who enjoy helping others, thrive in a retail sales environment, and are committed to living Woodforest’s Core Values of Ownership, Service, Community, and Integrity in every customer and team interaction. The Banker performs branch servicing duties such as teller transactions, cash handling, balancing, ordering cash, vault activities, audits, ATM servicing, and workspace upkeep. The role also opens and maintains deposit accounts and consumer loan products, supports digital banking tools, follows security and compliance requirements, and may provide support to nearby branches within approximately 45 miles as business needs require. This is a full-time position with no supervisory responsibility.

Requirements

At least 2 years of relevant retail sales and/or customer service experience.
Fluency in English and Spanish.
Strong communication, organizational, and problem-solving skills.
Ability to accept coaching and feedback and use it to improve performance.
Ability to work flexible or extended hours based on retail branch needs, with demonstrated reliability.
Ability to maintain confidentiality, follow directions, and apply policies, procedures, and guidelines.
Ability to prioritize workload and multitask in a fast-paced environment while maintaining accuracy and attention to detail.
Ability to understand instructions, forms, and applications, and familiarity with financial statements and credit reports.
Ability to maintain a mobile device compatible with the Cisco Duo app for secure authentication.
High school diploma or equivalent.

Nice To Haves

Prior in-store retail banking experience is preferred but not required.

Responsibilities

Identify customer needs and recommend appropriate banking solutions while taking responsibility for strong retail performance.
Work toward individual sales goals through proactive customer conversations, referrals, and marketing outreach inside and outside the branch.
Resolve customer inquiries and concerns at the first point of contact, involving internal partners as needed for timely resolution.
Process transactions and open accounts accurately while adhering to bank policies, procedures, and regulatory requirements.
Create warm, welcoming, and personalized interactions with customers and explain banking products, services, and digital solutions clearly.
Support customers in using digital banking tools and platforms.
Participate in local retail marketing, community outreach, community events, and in-store promotions.
Protect customer confidentiality, privacy, and sensitive information and comply with security protocols and regulatory guidelines.
Perform teller transactions, cash handling, balancing, cash ordering, vault activities, audits, ATM servicing, and workspace upkeep.
Open and maintain deposit accounts and consumer loan products accurately and in compliance with applicable standards.
Follow branch security procedures and remain vigilant in protecting the bank, customers, and team members.
Support additional branch duties and business needs as assigned.
Support nearby branches within approximately 45 miles when business needs require.