Associate Relationship Banker, Greater Lehigh Valley Market
About The Position
At Chase, Associate Relationship Bankers create memorable experiences for clients and employees by making them feel welcomed, valued, and understood. The role builds lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion. Based in a Chase Branch, the Associate Relationship Banker represents the Chase brand and culture through hospitality, current banking solutions, financial technology, and friendly, attentive service. The role welcomes and assists branch visitors, uses financial knowledge to offer thoughtful solutions for clients' needs, and contributes to branch success. This position is subject to Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. An employment offer is contingent on JPMC's review of relevant information, including criminal conviction history, credit report, and NMLS information. A felony conviction within the last seven years disqualifies candidates. The role also requires NMLS registration under the SAFE Act; continued employment depends on registration after starting, annual renewal, and timely updates.
Requirements
- Ability to create memorable experiences and elevate the client experience.
- Excellent in-person and telephone communication skills, including the ability to tailor product and service features and benefits to clients with differing needs.
- Ability to resolve client issues quickly and effectively with attention to detail and provide a consistent client experience.
- Ability to operate within established risk parameters and tolerances and meet internal and external risk and compliance obligations, including completing required training.
- High school degree, GED, or foreign equivalent.
- Ability to work branch hours, including weekends and some evenings.
- Comply with Dodd Frank/Truth in Lending Act Loan Originator qualification requirements, including the required review of relevant background information.
- Register with or update the National Mortgage Licensing System and Registry under the SAFE Act after starting employment, and complete annual renewals and required updates.
Nice To Haves
- At least 1 year of sales experience in Retail, Financial Services, or another related industry, with demonstrated success establishing new clients, deepening relationships, and delivering results.
- College degree or military equivalent.
- Experience adhering to banking policies, procedures, and regulatory requirements.
Responsibilities
- Deliver attentive, friendly service and create a welcoming environment that exceeds client expectations.
- Communicate clearly, politely, and consultatively; ask questions and listen to understand clients' needs and build trust.
- Assist walk-in and scheduled clients in person and over the phone, build lasting relationships, understand financial needs, and tailor product and service recommendations.
- Educate clients about and connect them to Chase technology solutions, including the Chase Mobile App, Chase.com, and ATMs.
- Learn products, services, and procedures quickly and accurately to consult with clients about banking solutions.
- Collaborate with and connect clients to team experts for specialized financial needs.
- Adhere to policies, procedures, and regulatory banking requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
