Associate Relationship Banker - Greater Baltimore Market - Catonsville, Maryland
About The Position
At Chase, Associate Relationship Bankers create welcoming and memorable experiences for clients and employees, building lasting relationships through attentive service, doing the right thing, exceeding expectations, and embracing diversity and inclusion. In a Chase branch, the Associate Relationship Banker represents the Chase brand and culture by combining hospitality, financial knowledge, banking solutions, and financial technology. The role welcomes and assists clients who visit the branch, identifies their financial needs, and offers thoughtful solutions that contribute to the success of the branch. The position is subject to Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. Employment is contingent on JPMorgan Chase's review of relevant background and financial information, including criminal conviction history, credit report, and information available through NMLS. A felony conviction within the last seven years disqualifies an applicant. The position also requires NMLS registration under the SAFE Act; continued employment depends on successful registration after starting, annual renewal, and required updates.
Requirements
- Ability to create memorable client experiences and elevate the client experience.
- Excellent communication skills in person and over the phone, including the ability to tailor product and service features and benefits to clients with differing needs.
- Ability to resolve client issues quickly and effectively with attention to detail and provide a consistent client experience.
- Ability to operate within established risk parameters and meet internal and external risk and compliance obligations, including required training.
- High school degree, GED, or foreign equivalent.
- Ability to work branch hours, including weekends and some evenings.
- Compliance with Dodd Frank/Truth in Lending Act Loan Originator qualification requirements and SAFE Act NMLS registration requirements.
Nice To Haves
- At least 1 year of sales experience in Retail, Financial Services, or a related industry, with success establishing new clients, deepening relationships, and delivering results.
- College degree or military equivalent.
- Experience adhering to banking policies, procedures, and regulatory requirements.
Responsibilities
- Put clients first and exceed their expectations by delivering attentive, friendly service and creating a welcoming environment.
- Communicate clearly, politely, and consultatively; ask questions and listen to understand clients' needs and anticipate them.
- Assist walk-in and scheduled clients in person and over the phone, building relationships, understanding financial needs, and tailoring product and service recommendations.
- Educate clients about and connect them to technology solutions, including the Chase Mobile App, Chase.com, and ATMs.
- Learn products, services, and procedures quickly and accurately to consult with clients about banking solutions.
- Collaborate with and connect clients to team experts for specialized financial needs.
- Adhere to policies, procedures, and regulatory banking requirements.
- Meet risk and compliance obligations, including completing required training.
- Register with or update registration in NMLS as required under the SAFE Act, and complete annual renewal and required updates.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
