Associate Relationship Banker - Greater Baltimore Market -

JPMorgan Chase & Co. • Dundalk, MD

3d • $23 - $30 • Onsite

About The Position

As an Associate Relationship Banker in a Chase branch, you represent Chase’s brand and culture through welcoming, attentive service and the use of current banking solutions and financial technology. You assist clients who visit the branch, use your financial knowledge to understand their needs, and offer thoughtful recommendations that contribute to the success of the branch.

The role serves walk-in and scheduled clients in person and over the phone, helps clients use digital and self-service banking tools, and connects them with team experts for specialized financial needs. You must learn banking products, services, and procedures and follow applicable policies, procedures, and regulatory requirements.

This position is subject to Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators and requires NMLS registration under the SAFE Act. Continued employment depends on compliance with these requirements, including registration after starting and timely annual renewal and updates. An offer is contingent on JPMorgan Chase’s review of relevant background and financial information. A felony conviction within the last seven years disqualifies candidates from consideration.

Requirements

• High school degree, GED, or foreign equivalent.
• Excellent in-person and telephone communication skills, including the ability to tailor product and service features and benefits to clients with differing needs.
• Ability to resolve client issues quickly and effectively, with attention to detail.
• Ability to operate within established risk parameters and meet internal and external risk and compliance obligations, including completing required training.
• Ability to work branch hours, including weekends and some evenings.
• Meet Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators.
• Register with or update registration in the National Mortgage Licensing System and Registry under the SAFE Act after starting employment, and complete required annual renewals and updates.

Nice To Haves

• At least one year of sales experience in retail, financial services, or a related industry, with demonstrated success establishing new clients, deepening relationships, and delivering results.
• College degree or military equivalent.
• Experience adhering to banking policies, procedures, and regulatory requirements.

Responsibilities

• Deliver attentive, friendly service and create a welcoming environment for clients.
• Communicate clearly and politely, ask questions, listen to understand, and anticipate client needs.
• Assist walk-in and scheduled clients in person and over the phone, build relationships, understand financial needs, and tailor product and service recommendations.
• Educate clients about and connect them to technology solutions, including the Chase Mobile App, Chase.com, and ATMs.
• Quickly and accurately learn products, services, and procedures to consult clients about banking solutions.
• Collaborate with and connect clients to team experts for specialized financial needs.
• Follow policies, procedures, and regulatory banking requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED