Relationship Banker - Greater Hartford Area

Bank of America • Hartford, CT

2d • Onsite

About The Position

At Bank of America, the Relationship Banker helps clients with their financial needs and supports the bank’s commitment to Responsible Growth. The role engages clients in the financial center lobby, educates them about and assists with self-service resources such as mobile banking, online banking, and ATMs, and processes cash transactions accurately and efficiently when needed. Bankers have in-depth conversations to understand clients’ financial and life priorities and connect them with solutions aligned with their goals. The position is based at financial centers in the Greater Hartford Area and is part of the bank’s in-office culture, with role-specific attendance requirements and an appropriate level of flexibility. This is a 40-hour-per-week, first-shift role. Pay is $25.00–$26.77 per hour, with offers determined by experience, education, and skill set; the role has base pay and is not incentive eligible. It is benefits eligible.

Requirements

• High school diploma, GED, secondary school completion, or equivalent.
• Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results, acting in the client’s best interest.
• Ability to collaborate effectively and build and nurture strong relationships.
• Passion, commitment, and drive to deliver experiences that improve clients’ financial lives.
• Confidence identifying solutions for new and existing clients based on their needs.
• Effective and confident communication skills and comfort engaging with all clients.
• Ability to learn and adapt to new information and technology platforms.
• Confidence educating clients on simple banking transactions using self-service technologies such as ATMs, online banking, and mobile banking.
• Strong critical-thinking and problem-solving skills to meet clients’ needs.
• Ability to follow established processes and guidelines, act in the interests of clients and the bank, and adhere to applicable laws and regulations.
• Ability to manage time and capacity efficiently.
• Flexibility to work weekends and/or extended hours as needed.

Nice To Haves

• Experience in financial services and knowledge of the financial services industry, products, and solutions.
• One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
• Six months of cash-handling experience.
• Bachelor’s degree or business-relevant associate degree, such as business management, business administration, or finance.

Responsibilities

• Execute the bank’s risk culture and strive for operational excellence.
• Build relationships with clients to meet their financial needs.
• Follow established processes and guidelines, acting in clients’ and the bank’s best interests and adhering to applicable laws and regulations.
• Build business knowledge and a professional network by partnering with small business, lending, and investment experts.
• Manage financial center traffic, appointments, and outbound calls effectively.
• Drive the client experience.
• Manage cash responsibilities.
• Engage clients in the lobby and educate and assist them with transactions through self-service resources such as mobile banking, online banking, and ATMs.
• Process cash transactions accurately and efficiently as needed.
• Learn clients’ financial and life priorities through in-depth conversations and connect them with solutions that support their goals.

Benefits

• Benefits eligibility.
• Paid time off.
• Resources and support for employees’ physical, emotional, and financial wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED