Relationship Banker - Greater Hartford Area

Bank of America•East Hartford, CT

3d•$25 - $27•Onsite

About The Position

At Bank of America, Relationship Bankers help make financial lives better through client connections. This role engages clients in the financial center lobby, educates and assists them with transactions through self-service resources such as mobile banking, online banking, and ATMs, and processes cash transactions accurately and efficiently as needed. Bankers have in-depth conversations to understand clients’ financial and life priorities and connect them with solutions that support their financial goals. The role contributes to the bank’s risk culture and operational excellence, builds client relationships, manages financial-center traffic and appointments, and partners with specialists in small business, lending, and investments. The position is based in the Greater Hartford area and is subject to Bank of America’s in-office attendance expectations. It is a first-shift role scheduled for 40 hours per week. Compensation is $25.00–$26.77 per hour, depending on experience, education, and skill set; the role is not incentive eligible and is benefits eligible.

Requirements

High school diploma, GED, secondary school qualification, or equivalent.
Strong work ethic, self-motivation, and a focus on results and clients’ best interests.
Ability to collaborate effectively and build and nurture strong relationships.
Commitment and drive to deliver an experience that improves clients’ financial lives.
Confidence identifying solutions for new and existing clients based on their needs.
Effective, confident communication and comfort engaging with all clients.
Ability to learn and adapt to new information and technology platforms.
Ability to educate clients on conducting simple banking transactions using self-service technologies such as ATMs, online banking, and mobile banking.
Strong critical-thinking and problem-solving skills.
Willingness to follow established processes and guidelines and comply with applicable laws and regulations.
Ability to manage time and capacity efficiently.
Flexibility to work weekends and/or extended hours as needed.

Nice To Haves

Experience in financial services and knowledge of the financial services industry, products, and solutions.
One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
Six months of cash-handling experience.
Bachelor’s degree or business-relevant associate degree, such as business management, business administration, or finance.

Responsibilities

Engage clients in the lobby and educate and assist them with transactions using self-service resources such as mobile banking, online banking, and ATMs.
Accurately and efficiently process cash transactions for clients as needed and manage cash responsibilities.
Have in-depth conversations with clients to understand their financial and life priorities and connect them to solutions that meet their goals.
Execute the bank’s risk culture and strive for operational excellence.
Build relationships with clients to meet their financial needs and drive the client experience.
Follow established processes and guidelines, doing what is right for clients and the bank and adhering to applicable laws and regulations.
Grow business knowledge and networks by partnering with experts in small business, lending, and investments.
Manage financial-center traffic, appointments, and outbound calls effectively.