Market Relationship Banker

Old National Bank • Crown Point, IN

1d • $17 - $30

About The Position

Old National Bank is seeking a Market Relationship Banker for its Community Banking Team. The role supports several branches within a defined market and develops long-term client relationships by providing advice, insight, and personalized financial solutions. The banker retains and deepens existing relationships, establishes new ones, cross-sells products, refers clients to business partners, teaches clients about digital banking, provides account servicing and maintenance, resolves service issues, and processes banking transactions. The role also includes community outreach and service with community organizations.

The position has two possible career levels: Relationship Banker and Relationship Banker II. Relationship Banker responsibilities include handling transactions, servicing needs, and inquiries after required training, and meeting account-opening, partner-referral, lending, credit-card, and Client Financial Profile goals. Relationship Banker II is for experienced bankers who have completed required training and development or have similar financial-institution experience. At that level, the banker demonstrates consultative sales and service skills, meets or exceeds production and referral goals, may manage a client portfolio, and completes the Relationship Banker Development Program.

Compensation is listed at $17.00–$29.75 per hour. Final compensation depends on location, skills, experience, qualifications, and the career level at which the position is filled.

Requirements

• High school diploma or GED equivalent.
• At least one year of relationship-based client consultation and/or consultative sales experience for the Relationship Banker level; banking experience is a plus.
• Eligible to register with the National Mortgage Licensing System and Registry (NMLS), or currently NMLS-registered, for the Relationship Banker level.
• For Relationship Banker II: at least one year of relationship-based client consultation and/or consultative sales experience.
• For Relationship Banker II: at least one year of banking experience, including deposit or transaction processing, account servicing, new-account opening, and consumer lending.
• For Relationship Banker II: currently registered with NMLS or previously registered and eligible to immediately re-register.
• Bankers must complete required training programs and maintain any required licenses or registrations in good standing in accordance with program guidelines.
• Demonstrated communication skills, including active listening and adapting communication to individual client needs.
• Ability to collaborate and maintain trusted relationships to achieve business goals.
• Ability to achieve goals, overcome obstacles, learn continuously, and meet performance targets.
• Ability to identify causes of problems, use input from multiple sources, and make sound decisions with minimal oversight.
• Client-focused approach that considers client perspectives and the impact of decisions on clients.

Nice To Haves

• Banking experience for the Relationship Banker level.
• Experience in a similar role at another financial institution for consideration at the Relationship Banker II level.
• Participation in a community organization, nonprofit volunteering, business-related networking groups, or similar organizations is encouraged for Relationship Banker II.

Responsibilities

• Develop and grow relationships with clients and prospective clients by understanding their needs and advising on products and services aligned with their financial objectives.
• Cross-sell products and services and refer clients to business product partners, including Mortgage, Investments, Small Business, Treasury Management, Merchant Services, Private Banking, Wealth Management, and Commercial.
• Maintain regular contact with clients through proactive touch points such as onboarding and service follow-up.
• Market consumer and small-business banking services through lobby engagement, outbound calls, marketing campaigns, in-house events, and occasional outside sales calls.
• Maintain knowledge of bank products and services and use it to understand and meet client needs.
• Seek coaching to improve sales and service skills and share knowledge and practices with teammates.
• Resolve moderate to complex client maintenance and service problems, using available resources and information from internal departments.
• Educate clients about banking channels and emerging digital solutions, including mobile, online, and ATM offerings.
• Execute sales, service, and banking transactions accurately and in compliance with bank policies, procedures, and regulatory requirements.
• Follow fraud-prevention procedures and attend training on evolving fraud tactics.
• Contribute to client retention through cross-selling, personalized outreach, issue resolution, and monitoring and seeking client feedback.
• Achieve targets for loan production, new-account production, line-of-business referrals, and digital banking enrollment.
• Acquire new Community Bank relationships through referral networks and outreach.
• Participate in community outreach and, where applicable, service with community organizations.
• For Relationship Banker level, handle transactions, servicing needs, and inquiries after required training; meet account-opening, partner-referral, lending, credit-card, and Client Financial Profile goals.
• For Relationship Banker II level, meet or exceed account-opening, lending, credit-card, partner-referral, and Client Financial Profile goals; potentially manage an assigned client portfolio; and complete the Relationship Banker Development Program.

Benefits

• Medical, dental, and vision insurance.
• 401(k).
• Continuing education opportunities.
• Employee assistance program.
• Competitive compensation and incentive program.
• Impact Network Groups focused on engagement, awareness of diverse backgrounds and experiences, and inclusion.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED