Universal Banker

CENTRAL BANCOMPANY, INC. • Clayton, MO

15h • Onsite

About The Position

The Universal Banker delivers an exceptional customer experience by supporting teller transactions and personal banking services. Serving as a primary customer contact, the role handles day-to-day transactions, identifies financial needs, recommends appropriate products and services, and builds customer relationships. The position is accountable for achieving referral goals that support branch growth and customer satisfaction. All relationships and activities must comply with Bank policies, procedures, systems, the corporate code of conduct, Bank Secrecy Act requirements, and applicable state and federal laws and regulations.

Requirements

• High school diploma or equivalent.
• Strong customer service and relationship-building skills.
• Ability to identify customer needs and recommend appropriate solutions.
• Strong attention to detail and accuracy in transaction processing.
• Demonstrated proficiency in English, including reading, writing, speaking, and comprehension.
• Ability to balance service and sales responsibilities in a fast-paced environment.
• Sound judgment and ability to handle confidential information appropriately.
• Ability to accurately identify, count, and handle U.S. currency and coin in accordance with established procedures.
• Basic math and computer proficiency.
• Ability to operate standard banking and office equipment.
• Ability to meet referral performance expectations and goals.
• Regular in-person attendance at the assigned branch location, along with reliable attendance and punctuality.
• Willingness to assume additional responsibilities, duties, or projects as they arise.

Nice To Haves

• Prior banking, cash handling, or customer service experience.
• Sales or referral experience.

Responsibilities

• Process customer transactions accurately and efficiently, including deposits, withdrawals, loan payments, and negotiable instruments, while minimizing operational errors.
• Open and maintain consumer accounts accurately and compliantly, providing a positive onboarding experience.
• Engage customers in meaningful conversations to identify financial needs and recommend appropriate products and services.
• Participate in referral programs, meet established goals, and contribute to overall branch sales performance.
• Maintain and balance the cash drawer in accordance with established limits and procedures.
• Provide customer service in person and by phone, resolving issues professionally and with care.
• Maintain working knowledge of bank products, services, and applicable regulations to support customers effectively.
• Help prevent fraud by following procedures, identifying suspicious activity, and adhering to security protocols.
• Comply with applicable banking regulations, including Bank Secrecy Act requirements and information security standards.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED