Universal Banker

S&T Bank•East Liberty, TX

8d•$18 - $35•Onsite

About The Position

The Universal Banker delivers exceptional customer service for branch operations, combining teller-line transactions with sales and platform duties. The role supports individual and branch production goals, meets assigned sales goals, and shares branch responsibilities according to business needs. The banker uses computer systems, product knowledge, sales skills, and knowledge of policies and procedures to process customer transactions accurately and efficiently while helping protect customers and the bank from fraud. The position profiles customers, identifies their banking needs, recommends appropriate loan and deposit products, and follows the bank’s sales process. It also supports new and existing accounts, loan applications, customer follow-up, and branch sales initiatives. The role requires completion of CARE certification within six months of hire and NMLS registration and ongoing compliance with the S.A.F.E. Act requirements before performing covered mortgage loan originator duties. The position requires a high school diploma or equivalent, two to five years of general and specialized experience, and successful completion of the retail training program, including CSR and RSA training. The job involves regular use of a keypad and electronic and office equipment, standing and sitting, typing and data entry, and lifting items up to 50 pounds occasionally. The salary range is $18.00–$34.90; offered compensation may vary based on location, market data, experience, education, and role-specific skills. Incentive-eligible payments are governed by the applicable plan and performance.

Requirements

High school diploma or equivalent.
Two to five years of general and specialized experience.
Successful completion of the retail training program, including CSR and RSA training programs.
CARE certification within six months of hire.
NMLS registration and a unique identifier under the S.A.F.E. Act upon hire and/or before performing duties of a Mortgage Loan Originator, with annual maintenance of registration.
Strong interpersonal skills and the ability to work independently and as a team player.
Ability to perform the described physical duties, including occasional lifting and/or moving of up to 50 pounds.

Responsibilities

Operate a customer service window accurately and efficiently, identifying customers, verifying transactions, protecting against fraud, and completing required documentation.
Accept deposits; verify endorsements; issue receipts; cash checks or coupons; and refer transactions requiring authorization to branch management.
Process savings deposits and withdrawals, money orders, loan payments, and other customer payments.
Balance window cash daily and perform ATM settlement and vault balancing where applicable.
Profile customers, identify banking needs, and recommend appropriate loan and deposit products using available sales tools.
Complete the sales process and customer-focused conversations, document notes in the appropriate system, close business, and conduct follow-up calls to support customer satisfaction.
Build professional customer relationships, identify add-on sales opportunities, and contribute to individual and branch sales and service goals.
Perform follow-up calls to new account customers and outbound calls using branch playbook guidance, sample scripts, and customer lists.
Participate in branch sales call campaigns as needed.
Enter data and prepare documentation for new accounts and account changes.
Maintain existing accounts, answer questions, resolve account problems, and handle check orders for new and existing accounts.
Prepare loan applications using LOS software and coordinate loan document preparation.
Maintain productive working relationships with employees in other departments and contribute independently and as a team member.
Complete NMLS requirements and maintain required registration in accordance with the S.A.F.E. Act before performing covered mortgage loan originator duties.
Assume additional branch duties as required, including balancing ATMs and processing deposits.