Relationship Banker - Floater (McClelland)

QCR Holdings, Inc.•Joplin, MO

15h

About The Position

The Relationship Banker develops, maintains, and deepens relationships with consumer and business clients by providing exceptional service and recommending solutions for their financial needs. The role serves as a subject matter expert in consumer banking and works with consumer and small business clients to acquire new clients and expand existing relationships. It conducts thorough financial needs assessments and recommends suitable products and services. The position is in Retail Banking and includes opening and closing accounts, overseeing transactions, promoting deposit, lending, and electronic services, and supporting clients with consumer lending, HSAs, IRAs, fiduciary services, and small business products. The Relationship Banker collaborates with business development and lending teams, participates in partnership meetings and community events, and works toward monthly partnership and branch goals. The role also follows bank security, confidentiality, audit, regulatory, and compliance requirements. Duties are performed in a professional office environment. The position requires availability to work Saturdays and travel to other bank locations or client sites. Additional duties may be assigned in support of the company’s mission, vision, and values.

Requirements

High school diploma or equivalent.
Two years of experience in banking, client service, or a related field, including cash handling experience.
Excellent client service skills.
Ability to prioritize and perform a variety of tasks simultaneously, including in a demanding environment.
Ability to perform data entry using banking software and Microsoft 365 products with accuracy and attention to detail.
Strong decision-making and critical-thinking skills.
Strong interpersonal and written communication skills.
Availability to work Saturdays.
Ability to travel to other bank locations or client sites.

Nice To Haves

Experience in lending, sales, or account management.

Responsibilities

Build long-term client relationships, identify financial needs, and recommend appropriate products and services, including deposit products, electronic services, and loans.
Open accounts for current and new clients, oversee transactions, and close accounts when necessary.
Maintain thorough knowledge of bank products and services.
Answer questions, address service challenges, and provide resolutions.
Promote and cross-sell retail loans, deposit products, and electronic services to develop and maintain long-term client relationships.
Follow up with new clients by mail and telephone to support onboarding.
Collaborate with business development and lending teams to identify and establish new clients in the marketplace.
Coordinate and participate in sales presentations at partnership meetings.
Achieve monthly partnership event and branch goals and track progress.
Maintain knowledge of internal audit procedures, laws, banking regulations, and company policies and procedures.
Assist clients with HSAs, IRAs, fiduciary services, and small business products.
Assist clients with consumer lending, including taking loan applications and maintaining a sound lending portfolio.
Provide prospective and current clients with information about interest rates, account charges, and other account details while meeting disclosure, regulatory, and privacy requirements.
Follow security procedures and protect client confidentiality.
Support security testing, internal and external audits, and regulatory and compliance examinations.
Comply with applicable company and regulatory policies, procedures, and requirements.
Invest in community partnerships and participate in community events in support of the company’s brand and culture.
Foster and preserve a culture of diversity, equity, and inclusion.