Relationship Banker I Floater

First United Bank • Marble Falls, TX

8d • Onsite

About The Position

The Relationship Banker I Floater provides customer service, sales, and relationship management while meeting or exceeding established goals. The role serves as customers’ single point of contact for First United Bank products and services, identifies customer needs, and connects them with appropriate banking solutions. The banker builds and maintains customer relationships, handles account openings and transactions, promotes products, and adheres to bank policies and regulatory requirements. The position may also cover other areas to address absences or balance workload.

Requirements

• At least one year of banking experience as a Teller, Lending Assistant, or New Accounts employee.
• Superior customer service skills.
• Basic mathematics skills for problem solving.
• Ability to perform daily work exactly and accurately.
• Ability to read, write, and communicate verbally with customers and coworkers effectively.
• Ability to manage time and work independently without close supervision.
• Good judgment and decision-making skills.
• Critical-thinking skills, including using logic and reasoning to identify solutions, conclusions, or approaches to problems.
• Ability to multitask.
• Professional attitude and appearance.
• Ethical conduct at work and outside the work environment.
• Active listening skills, including giving others full attention, understanding their points, asking appropriate questions, and looking for ways to assist customers.

Nice To Haves

• High school diploma strongly preferred.
• Some college strongly preferred.
• Cash-handling experience preferred.

Responsibilities

• Maintain basic knowledge of First United Bank products, services, procedures, policies, and applicable regulatory requirements, including the Bank Secrecy Act, Privacy, Fair Lending, Regulation E, and deposit, transaction, and loan accounts.
• Follow customer-service procedures accurately and efficiently.
• Retain existing customers and develop new customer relationships.
• Serve as customers’ single point of contact for First United Bank products and services.
• Meet or exceed performance goals, participate in sales campaigns, promote products and services, and educate customers and bank peers.
• Participate in meetings, bank functions, and customer appreciation or community events as requested or assigned.
• Provide excellent customer service by greeting customers, building rapport, and fostering customer loyalty.
• Interview customers to identify and match their financial needs with bank products and services, including making referrals to staff members and departments.
• Open new accounts, certificates of deposit, and ancillary products; answer customer questions and ensure paperwork is completed and entered into the computer system.
• Assist customers with routine requests, including balance inquiries, statements, check copies, stop payments, holds, online banking, ACH, automatic funds transfers, direct deposits, wire processing, coin processing, notary services, and privacy matters.
• Process customer transactions quickly and accurately according to bank policies and procedures, including checks, money orders, savings bonds, traveler’s checks, cashier’s checks, loan payments, and other service payments.
• Maintain appropriate drawer limits, perform cash verifications and vault duties, verify transactions, place holds when appropriate, and balance the cash drawer at the end of the assigned shift.
• Seek assistance to resolve proof discrepancies.
• Proactively resolve customer complaints, problems, and other issues.
• Review and resolve account issues in insufficient and exception reports daily, and assist customers with account charge-off repayment plans.
• Perform security functions, including opening and closing the bank and vault and helping ensure the safety and security of bank grounds.
• Master the primary purpose and essential duties of the Relationship Banker I position.
• Perform other job-related duties as assigned, including work in other areas to cover absences or balance workload.

Benefits

• 401(k) matching contributions
• Wellness incentives and fitness membership reimbursement options through the You First Wellness Program
• Educational assistance and reimbursements
• Opportunities for personal and professional growth
• Award-winning workplace culture focused on faith, financial well-being, personal development, and wellness

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED