Relationship Banker I

Mascoma Bank • Littleton, NH

10d

About The Position

The Relationship Banker I is part of Mascoma Bank’s Retail Team and serves as a first point of contact for customers. The role assists customers with everyday banking transactions and inquiries while providing exceptional customer service and helping improve customers’ financial well-being.

The banker builds customer relationships, helps resolve issues, explains relevant products and services, and guides customers through account openings and applications. The role also maintains a tidy work area, safeguards negotiable and confidential records, and follows the bank’s policies and procedures, including requirements related to BSA/CIP, OFAC monitoring and reporting, security, operations, and personnel.

The position requires flexibility in schedules and work locations, including Saturdays and early-morning drive-up hours. Final candidates must successfully complete background and credit screenings. Mascoma Bank describes its commitment to a welcoming, inclusive workplace and equal employment opportunity.

Requirements

• High school diploma or equivalent.
• Strong written and verbal communication skills.
• Proficiency in problem-solving.
• Positive attitude and ability to work with people as part of a team.
• Flexibility in job schedules and work locations, including Saturdays and early-morning drive-up hours.
• Professional appearance and grooming and dress consistent with Mascoma Bank’s appearance policy.
• Ability to maintain the confidentiality and privacy of customer information.
• Successful completion of background and credit screenings as part of the hiring process.

Responsibilities

• Assist customers with daily banking needs, including deposits and withdrawals.
• Build and enhance customer relationships by resolving customer issues and identifying ways to support their financial well-being.
• Explain how the bank’s products and services can help customers choose convenient banking options.
• Guide customers through account-opening and application processes and set expectations for managing their finances.
• Maintain a helpful, friendly, positive attitude and provide a strong customer experience.
• Take ownership of customer interactions and strive to resolve issues at first contact.
• Maintain a neat and orderly work area and properly secure negotiable and confidential records.
• Understand and follow Mascoma Bank policies and procedures, including BSA/CIP and OFAC monitoring and reporting, security, operations, and personnel policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED