Relationship Banker I

First United Bank • Oklahoma City, OK

3d • Onsite

About The Position

The Relationship Banker I is responsible for customer service, sales, and relationship management while reaching or exceeding established goals. The role serves as customers’ single point of contact for First United Bank products and services, identifying customer needs and matching them with appropriate solutions. The banker develops and retains customer relationships, provides personalized service, and mentors employees in connecting customers with products and services.

The position requires learning the bank’s delivery process and product offerings, following applicable procedures and regulatory standards, and completing transactions accurately and efficiently. It also includes account opening, routine customer assistance, cash handling, resolving account issues and complaints, and performing bank security duties. Other job-related duties may be assigned, including coverage in other areas as needed.

Requirements

• Superior customer service skills.
• Basic mathematics skills to solve problems.
• Accuracy and attention to detail in daily work.
• Ability to read, write, and communicate verbally with customers and coworkers effectively.
• Ability to manage time effectively and work independently without close supervision.
• Good judgment and decision-making skills.
• Critical-thinking skills, including using logic and reasoning to identify solutions, conclusions, or approaches to problems.
• Ability to multitask.
• Professional attitude and appearance.
• Ethical behavior at work and outside the work environment.
• Active listening and attentiveness to customers, including asking questions as appropriate.
• High school diploma strongly preferred.
• Some college strongly preferred.
• One year of retail experience preferred.
• Cash-handling experience preferred.

Nice To Haves

• High school diploma.
• Some college education.
• One year of retail experience.
• Cash-handling experience.

Responsibilities

• Maintain working knowledge of First United Bank products, services, procedures, policies, and relevant regulatory requirements, including Bank Secrecy Act, privacy, fair lending, Regulation E, and deposit, transaction, and loan accounts.
• Follow proper procedures accurately and efficiently when performing customer-service activities.
• Retain existing customers and develop new customer relationships.
• Serve as customers’ single point of contact for First United Bank products and services.
• Meet or exceed performance goals, participate in sales campaigns, promote products and services, and educate customers and bank peers.
• Participate in meetings, bank functions, and customer appreciation or community events as requested or assigned by a supervisor.
• Provide excellent customer service by greeting customers, building rapport, and fostering customer loyalty.
• Identify customer needs through interviews and discussions, match them with bank products and services, and make referrals to other staff members or departments when appropriate.
• Open new accounts, certificates of deposit, and other ancillary products; answer questions, provide account-opening information, and ensure required paperwork is completed and entered into the computer system.
• Assist customers with routine requests, including balance inquiries, temporary statements, check copies, stop payments, holds, online banking, ACH, automatic funds transfers, direct deposits, wire processing, coin processing, notary services, and privacy-related matters.
• Process customer transactions quickly and accurately according to bank policies and procedures, including checks, money orders, savings bonds, traveler’s checks, cashier’s checks, loan payments, and other service payments.
• Maintain appropriate drawer limits, perform cash verifications and vault duties, verify transactions, place holds when appropriate, and prove the cash drawer at the end of the assigned shift.
• Seek assistance to resolve cash-drawer proof discrepancies.
• Proactively resolve customer complaints, problems, and other issues.
• Review and resolve account issues listed in insufficient and exception reports daily, and assist customers with account charge-off repayment plans.
• Perform security functions, including opening and closing the bank and vault and ensuring the safety and security of bank grounds.
• Master the primary purpose and essential duties of the Relationship Banker I position.
• Perform other job-related duties as assigned, including work in other areas to cover absences or balance workload.

Benefits

• 401(k) matching contributions.
• Wellness incentives through the You First Wellness Program.
• Fitness membership reimbursement options.
• Educational assistance and reimbursements.
• Opportunities for personal and professional growth.
• Award-winning workplace culture focused on faith, financial well-being, personal development, and wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED