Relationship Banker I

First United Bank • Pottsboro, TX

1d • Onsite

About The Position

The Relationship Banker I is responsible for customer service, sales, and relationship management while meeting or exceeding established goals. The role develops and retains customer relationships, serves as customers’ single point of contact for First United Bank products and services, and matches customer needs with appropriate banking solutions. The banker is expected to master the bank’s delivery process and product knowledge, provide personalized service, and adhere to policies and regulatory standards.

The position also performs account-opening and routine banking transactions, handles customer questions and account issues, maintains cash drawers and vault procedures, and contributes to bank security. The banker participates in sales campaigns, meetings, bank functions, and customer appreciation or community events as requested. Other job-related duties may be assigned, including work in other areas to cover absences or balance workload. The listed location is Pottsboro.

Requirements

• Superior customer service skills.
• Basic mathematics skills to solve problems.
• Ability to perform daily work exactly and with a high degree of accuracy.
• Ability to read, write, and communicate verbally effectively with customers and coworkers.
• Ability to manage time effectively and work independently without close supervision.
• Good judgment and decision-making skills.
• Critical-thinking skills, including using logic and reasoning to identify solutions, conclusions, or approaches to problems.
• Ability to multitask.
• Maintain a professional attitude and appearance.
• Behave ethically at work and outside the work environment.
• Active listening skills, including giving others full attention, understanding points being made, and asking appropriate questions.
• Passion for the bank’s mission and ability to establish trusting customer relationships and find solutions that meet customer needs.
• Commitment to precision and compliance with policies and regulatory standards.

Nice To Haves

• High school diploma strongly preferred.
• Some college strongly preferred.
• One year of retail experience preferred.
• Cash-handling experience preferred.

Responsibilities

• Maintain basic knowledge of First United Bank products, services, procedures, policies, and applicable regulatory requirements, including Bank Secrecy Act, Privacy, Fair Lending, Regulation E, and deposit, transaction, and loan accounts.
• Follow proper procedures accurately and efficiently for customer-servicing activities.
• Retain existing customers and develop new customer relationships.
• Serve as customers’ single point of contact for First United Bank products and services.
• Meet or exceed performance goals, participate in sales campaigns, promote products and services, and educate customers and peers.
• Participate in meetings, bank functions, and customer appreciation or community events as requested or assigned by a supervisor.
• Provide excellent customer service, build rapport, and encourage customer loyalty.
• Identify customer product needs through discussions of financial needs and refer customers to other staff members or departments when appropriate.
• Open new accounts, certificates of deposit, and ancillary products; answer questions, provide account-opening information, and complete and enter required paperwork.
• Assist customers with routine requests, including balance inquiries, temporary statements, check copies, stop payments, holds, online banking, ACH, automatic funds transfers, direct deposits, wire processing, coin processing, notary services, and privacy matters.
• Process customer transactions quickly and accurately, including cashing and depositing checks and processing money orders, savings bonds, traveler’s checks, cashier’s checks, loan payments, and other service payments.
• Maintain appropriate drawer limits, perform cash verifications and vault duties, verify transactions, place holds when appropriate, and balance the cash drawer at the end of the assigned shift.
• Seek assistance to resolve proof discrepancies.
• Proactively resolve customer complaints, problems, and other issues.
• Review and resolve account issues listed in insufficient and exception reports daily, and assist customers with account charge-off repayment plans.
• Perform security functions, including opening and closing the bank and vault and ensuring the overall safety and security of bank grounds.
• Master the primary purpose and essential duties of the Relationship Banker I position.
• Perform other job-related duties as assigned, including covering absences or balancing workload.

Benefits

• 401(k) matching contributions
• Wellness incentives and fitness membership reimbursement options through the You First Wellness Program
• Educational assistance and reimbursements
• Opportunities for personal and professional growth
• Award-winning workplace culture

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED