Relationship Banker I Floater

First United Bank • Durant, OK

6d • Onsite

About The Position

The Relationship Banker I serves as a single point of contact for customers, building trusting relationships and matching customer needs with First United Bank products and services. The role combines customer service, sales, relationship management, account opening, and transaction processing while meeting or exceeding established goals. The banker is expected to maintain accurate work and follow bank policies and regulatory standards, and to help educate customers and colleagues about the bank’s products and services. The position may include work in other areas to cover absences or balance workload.

First United describes its mission as building a culture of care, fostering lifelong customer relationships, and helping communities thrive. The company promotes an award-winning culture centered on faith, financial well-being, personal development, and wellness, with opportunities for employee growth and community involvement.

Requirements

• At least one year of banking experience as a Teller, Lending Assistant, or New Accounts employee.
• Superior customer service skills.
• Basic mathematics skills to solve problems.
• Ability to perform daily work exactly and accurately.
• Ability to read, write, and communicate verbally with customers and coworkers effectively.
• Ability to manage time effectively and work independently without close supervision.
• Good judgment and decision-making skills.
• Critical-thinking skills, including the ability to use logic and reasoning to identify solutions, conclusions, or approaches to problems.
• Ability to multitask.
• Professional attitude and appearance.
• Ethical conduct at work and outside the work environment.
• Active listening skills, including giving others full attention, understanding their points, asking appropriate questions, and looking for ways to assist customers.

Nice To Haves

• High school diploma is strongly preferred.
• Some college is strongly preferred.
• Cash-handling experience is preferred.

Responsibilities

• Maintain basic knowledge of bank products, services, procedures, policies, and relevant regulatory requirements, including the Bank Secrecy Act, privacy, fair lending, Regulation E, and deposit, transaction, and loan accounts.
• Follow established procedures accurately and efficiently when performing customer-service activities.
• Retain existing customers and develop new customer relationships; serve as customers’ single point of contact for bank products and services.
• Meet or exceed performance goals, participate in sales campaigns, promote products and services, and educate customers and bank peers.
• Attend meetings, bank functions, and customer appreciation or community events as requested or assigned by a supervisor.
• Provide excellent customer service, build rapport, and foster customer loyalty.
• Identify customer needs through interviews and discussions, match those needs with bank products and services, and make referrals to staff members or departments as appropriate.
• Open new accounts, certificates of deposit, and ancillary products; answer questions, provide account-opening information, and ensure paperwork is completed and entered into the computer system.
• Assist customers with routine requests, including balance inquiries, statements, check copies, stop payments, holds, online banking, ACH, automatic funds transfers, direct deposits, wire processing, coin processing, notary services, and privacy matters.
• Process customer transactions promptly and accurately according to bank policies, including check cashing and deposits, money orders, savings bonds, traveler’s checks, cashier’s checks, and loan or other service payments.
• Maintain appropriate drawer limits, perform cash verifications and vault duties, verify transactions, place holds when appropriate, and balance the cash drawer at the end of the assigned shift.
• Seek assistance to resolve proof discrepancies and proactively resolve customer complaints, problems, and other issues.
• Review and resolve account issues listed in insufficient and exception reports daily, and assist customers with account charge-off repayment plans.
• Perform security functions, including opening and closing the bank and vault and ensuring the safety and security of bank grounds.
• Master the primary purpose and essential duties of the Relationship Banker I position.
• Perform other job-related duties as assigned, including working in other areas to cover absences or balance workload.

Benefits

• 401(k) matching contributions
• Wellness incentives and fitness membership reimbursement options through the You First Wellness Program
• Educational assistance and reimbursements
• Opportunities for personal and professional growth
• Opportunities to participate in community involvement and service

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED