Relationship Banker Floater - Bryan/College Station

Extraco Corporation • College Station, TX

6d • Onsite

About The Position

The Relationship Banker establishes and nurtures customer relationships, opens and manages accounts, and supports business growth through referrals to specialized sales departments. The role delivers exceptional service, identifies customers’ financial needs, and helps expand the bank’s client base. As a floater, the banker must work at any branch within the designated Bryan/College Station region to maintain consistent service and support branch operations as needed.

The position also includes handling cash and banking transactions, servicing checking and savings accounts, recommending products, supporting monthly sales and service metrics, onboarding new customers, and helping customers use digital banking tools. Work hours vary by assigned location, and consistent Saturday availability from 8:30 a.m. to 1:00 p.m. is required.

Extraco offers a Consumer Banking Training Academy, career-path opportunities, software for documenting personal development, partnerships across the branch network, regular one-on-one meetings and coaching, efforts to improve employee and customer experiences, and an annual retail awards and recognition event.

Requirements

• High school diploma required.
• Three to five years of customer service or sales experience required.
• Familiarity with banking operations, procedures, financial products, regulations, and compliance requirements.
• Ability to adapt in a fast-paced environment with constant interruptions.
• Attention to detail.
• Empathy and appreciation for others.
• Strong listening, verbal, and written communication skills.
• Exceptional customer service skills, including addressing inquiries, resolving issues, and assisting customers beyond expectations.
• Motivation and initiative to succeed and attain goals.
• Teamwork and interpersonal skills, including motivating others.
• Stress-management skills, including focusing on controllable factors and seeking help when needed.
• Positive attitude and open communication with the manager.
• Consistent availability on Saturdays from 8:30 a.m. to 1:00 p.m.
• Ability to work varying hours depending on assigned location and fill in at any branch within the designated region.

Nice To Haves

• Four-year degree strongly preferred.
• Three years of cash-handling experience strongly preferred.
• Two years of retail banking experience strongly preferred.
• Experience opening accounts for small business customers.

Responsibilities

• Develop and maintain trusting customer relationships.
• Safely and accurately handle cash, coins, and negotiable instruments according to established procedures.
• Process banking and teller transactions, including deposits and withdrawals, in accordance with procedures and regulatory guidelines.
• Open and service checking and savings accounts, documenting completed services on customer accounts.
• Discuss customers’ current and future financial needs and identify opportunities to recommend products.
• Deliver service through the SWARM Banking approach, including greeting customers by name as they enter the lobby.
• Contribute to monthly sales and service metrics.
• Refer customers to specialized departments, including mortgage, wealth management, and insurance.
• Onboard new customers and follow up to support their successful use of products.
• Educate customers about digital banking, including virtual tellers, the mobile app, and safe online banking habits.
• Help customers resolve technical issues with digital banking tools.
• Fill in at branches throughout the designated region and support branch operations as needed.
• Perform other duties as assigned.

Benefits

• Consumer Banking Training Academy and career-path opportunities.
• Software to document personal development.
• Branch-network partnerships to support employee success.
• Regular one-on-one meetings and coaching sessions with leadership.
• Initiatives to improve the employee experience alongside the customer experience.
• Annual Retail Awards and Recognition Event.
• Excellent benefits and competitive compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED