Relationship Banker - College Station

Bank of America•College Station, TX

2d•Onsite

About The Position

At Bank of America, the Relationship Banker helps make clients’ financial lives better by engaging clients in the financial center lobby, educating them about and assisting them with transactions using self-service resources such as mobile banking, online banking, and ATMs. The role processes cash transactions accurately and efficiently as needed, has in-depth conversations to understand clients’ financial and life priorities, and connects them with solutions that support their financial goals. The position is open across the market. The specific financial center location will be based on business needs. If hired, the employee will train at one financial center and may later move to another location within a reasonable commuting distance of home, to the extent permitted by applicable law. The role is first shift and scheduled for 40 hours per week.

Requirements

Be an enthusiastic, highly motivated self-starter with a strong work ethic and focus on results, acting in the client’s best interest.
Collaborate effectively and build and nurture strong relationships.
Show passion, commitment, and drive to improve clients’ financial lives.
Identify solutions for new and existing clients based on their needs.
Communicate effectively and confidently and feel comfortable engaging with all clients.
Learn and adapt to new information and technology platforms.
Educate clients on conducting simple banking transactions using self-service technologies such as ATMs, online banking, and mobile banking.
Apply critical-thinking and problem-solving skills to meet clients’ needs.
Follow established processes and guidelines and comply with applicable laws and regulations.
Manage time and capacity efficiently.
Focus on results while acting in the client’s best interest.
Be flexible to work weekends and/or extended hours as needed.

Nice To Haves

Experience in financial services and knowledge of the industry, products, and solutions.
One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
Six months of cash-handling experience.
Bachelor’s degree or business-relevant associate degree, such as business management, business administration, or finance.

Responsibilities

Execute the bank’s risk culture and strive for operational excellence.
Build relationships with clients to meet their financial needs.
Follow established processes and guidelines, and comply with applicable laws and regulations.
Grow business knowledge and networks by partnering with experts in small business, lending, and investments.
Manage financial center traffic, appointments, and outbound calls effectively.
Drive the client experience.
Manage cash responsibilities.
Engage clients in the lobby and educate and assist them with self-service banking transactions.
Process client cash transactions accurately and efficiently as needed.
Understand clients’ financial and life priorities and connect them to solutions that meet their financial goals.