Relationship Banker Floater - Bryan/College Station

Extraco Banks, N.A. • College Station, TX

6d • Onsite

About The Position

The Relationship Banker Floater supports customers and branch operations across the Bryan/College Station region, filling in at any branch within the designated area as needed. The role establishes and nurtures customer relationships, opens and services accounts, handles banking transactions, and helps grow the bank’s business through product recommendations and referrals. It also provides customer support and education on digital banking tools and helps maintain consistent service and operational efficiency across branches.

The role works hours that vary depending on the assigned location and requires consistent Saturday availability from 8:30 a.m. to 1:00 p.m. Extraco offers a Consumer Banking Training Academy, career-path opportunities, development-tracking software, branch-network partnerships, regular one-on-one meetings and coaching, and opportunities to help improve the employee and customer experience.

Requirements

• High school diploma required.
• Three to five years of customer service or sales experience required.
• Familiarity with banking operations, procedures, and financial products.
• Understanding of banking regulations and compliance requirements.
• Ability to adapt to a fast-paced environment with constant interruptions.
• Attention to detail.
• Empathy and appreciation for others.
• Strong listening, verbal, and written communication skills.
• Ability to provide exceptional customer service, address inquiries, resolve issues, and assist customers.
• Motivation and initiative to succeed and attain goals.
• Teamwork and interpersonal skills, including the ability to motivate others.
• Ability to manage stress, focus on controllable factors, and seek help when needed.
• Positive attitude and open communication with a manager.
• Consistent Saturday availability from 8:30 a.m. to 1:00 p.m.
• Ability to work varying hours depending on assigned location.

Nice To Haves

• Four-year degree strongly preferred.
• Three years of cash-handling experience strongly preferred.
• Two years of retail banking experience strongly preferred.
• Experience opening accounts for small business customers.

Responsibilities

• Develop and maintain strong, trusting relationships with customers.
• Safely and accurately handle cash, coins, and negotiable instruments according to established procedures.
• Process banking and teller transactions, including deposits and withdrawals, in accordance with procedures and regulatory guidelines.
• Open and service checking and savings accounts, using available tools to document completed account services.
• Discuss customers’ current and future financial needs and identify opportunities to recommend products.
• Deliver service through the SWARM Banking approach, including greeting customers by name as they enter branch lobbies.
• Contribute toward monthly sales and service metrics.
• Refer customers to specialized departments, including mortgage, wealth management, and insurance.
• Follow up with new customers to support successful onboarding and use of bank products.
• Educate customers about digital banking options, including virtual tellers and the mobile app, and safe online banking habits.
• Assist customers experiencing technical issues with digital banking tools.
• Fill in at branches throughout the designated region and support branch operations as needed.
• Perform other duties as assigned.

Benefits

• Consumer Banking Training Academy.
• Career-path opportunities for professional growth.
• Software to document personal development.
• Partnerships throughout the branch network to support success.
• Regular one-on-one meetings and coaching sessions with leadership.
• Opportunities to help identify improvements to the employee and customer experience.
• Annual Retail Awards and Recognition Event.
• Excellent benefits and competitive compensation.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED