Part Time Universal Banker I (Teller)

Nicolet National Bank•Sister Bay, WI

About The Position

The Part Time Universal Banker I plays a key role in bringing in new customers and business while expanding existing relationships for Nicolet National Bank. Serving as a trusted frontline advisor, this employee reflects Nicolet’s culture, values, and commitment to an exceptional customer experience. The role provides accurate teller services and customer support across in-person, phone, and digital channels; educates customers about digital banking tools; identifies financial needs; and refers customers to Personal Bankers and lending specialists for appropriate products and services. The position also supports branch performance through relationship-building, referrals, operational accuracy, and compliance.

Requirements

High school diploma or equivalent.
At least 1 year of cash-handling and customer-service experience.
Strong customer-service, communication, and interpersonal skills.
Accuracy, attention to detail, and strong cash-handling discipline.
Ability to identify customer needs and confidently make referrals.
Working knowledge of deposit products, digital tools, and basic banking services.
Ability to manage multiple tasks in a fast-paced environment.
Proficiency with banking systems, digital platforms, and Microsoft Office.

Nice To Haves

Prior banking or retail financial-services experience.

Responsibilities

Provide welcoming and professional service across in-person, phone, and digital channels.
Engage customers in needs-based conversations, understand their goals, and introduce appropriate solutions.
Assist with routine servicing inquiries, follow through on requests, and escalate or refer matters as needed.
Conduct internal and external sales calls and other business development activities.
Process deposits, withdrawals, loan payments, transfers, cashier’s checks, and other transactions accurately.
Follow cash-handling, dual-control, and balancing procedures, and provide vault or ATM support as assigned.
Identify suspicious activity, follow fraud-prevention procedures, and promptly escalate concerns.
Refer customer opportunities to Personal Bankers or lending specialists for deposit accounts, consumer loans, home equity loans or lines, and credit cards.
Educate customers on mobile banking, online banking, e-statements, and other digital tools.
Support branch sales and referral goals through customer engagement and follow-up.
Research and resolve routine issues, including transaction discrepancies, fee questions, and debit-card concerns, within the role’s authority.
Escalate complex servicing matters to Personal Bankers or leadership.
Follow operational standards, security practices, and applicable regulatory requirements, including BSA/AML, KYC, OFAC, Reg CC, and Reg E.
Protect customer data, maintain confidentiality, follow documentation procedures, and ensure accuracy in teller and branch-support work.
Participate in daily huddles and collaborate with team members to meet branch goals.
Support community outreach and represent Nicolet in local engagement activities.
Assist with branch operations needs, such as supplies, scheduling coverage, and special projects.
Maintain appropriate controls and comply with applicable laws, regulations, and Nicolet policies.
Support equal employment opportunity, inclusion, and respect for different perspectives.
Perform other duties as assigned.