Full-Time Universal Banker/Teller I

First Mid Bank & Trust•Forsyth, IL

7d•$18 - $19

About The Position

The Universal Banker/Teller I provides customer service and processes banking transactions accurately and efficiently while following First Mid’s service standards, policies, and procedures. The role builds personalized customer relationships, responds to customer needs, supports account opening and maintenance, and identifies opportunities to improve the customer experience. It also promotes appropriate banking products and alternate delivery channels, makes referrals, and works toward established goals.

Requirements

High school diploma or GED.
Proficiency using Microsoft Office and computer applications.
Successfully complete required compliance and First Mid training curriculum to become proficient in the basic account-opening process.

Nice To Haves

At least one year of customer service and cash handling experience and/or previous experience working in a financial institution.
Previous sales experience.

Responsibilities

Create a quality service experience by resolving customer needs promptly and supporting customer satisfaction.
Follow company service standards, including greeting customers and making them feel welcome.
Process customer transactions accurately and efficiently within policy guidelines, including deposits, withdrawals, payments, check cashing, and cashier’s checks.
Seek manager assistance with suspicious transactions and obtain approval for transactions outside authorized limits.
Follow bank compliance, security, and operational policies and procedures.
Maintain and balance a cash drawer and assist with daily branch operations.
Open accounts, including checking, savings, safe deposit box, and basic business-related accounts.
Make changes to existing accounts as requested by customers.
Identify process improvements that may improve the customer experience and communicate ideas to branch management.
Allow safe deposit box holders entry, if applicable.
Maintain professional appearance and conduct and protect customer confidentiality.
Participate in bank promotions, community events, and promotional activities as needed.
Work in other First Mid Banking centers as required.
Complete other specified duties as assigned.
Develop and maintain relationships with business partners and customers.
Educate and encourage customers to use ATM, debit card, online, and mobile banking services.
Maintain knowledge of banking products through training, branch meetings, and corporate communications.
Identify cross-selling opportunities and refer customers to appropriate business lines.
Consistently meet or exceed established position goals.