Part-Time Universal Banker/Teller I
About The Position
The Universal Banker/Teller I delivers personalized customer service at First Mid, helping customers feel valued, satisfied, and understood by identifying their needs and offering customized banking solutions. The role processes financial transactions accurately and efficiently, supports customers with account openings and changes, maintains cash controls, and contributes to branch operations. It also develops customer and business-partner relationships, promotes digital banking options, identifies cross-selling and referral opportunities, and works toward established goals. This is a part-time position.
Requirements
- High school diploma or GED.
- Proficiency using Microsoft Office and computer applications.
- Successfully complete required compliance and First Mid training curriculum to become proficient in the basic account-opening process.
Nice To Haves
- At least 1 year of customer service and cash-handling experience and/or previous experience working in a financial institution.
- Previous sales experience.
Responsibilities
- Create a quality service experience by resolving customer needs promptly and supporting overall customer satisfaction.
- Follow company service standards, including greeting customers and making them feel welcome.
- Process customer transactions accurately and efficiently within policy guidelines, including deposits, withdrawals, payments, check cashing, and cashier’s checks.
- Seek manager assistance for suspicious transactions and management approval for transactions outside authorized limits.
- Follow bank compliance, security, and operational policies and procedures.
- Maintain and balance a cash drawer daily and assist with daily branch operations.
- Open checking, savings, safe deposit box, and basic business-related accounts.
- Make changes to existing accounts at customers’ requests.
- Identify process improvements that could improve the customer experience and communicate ideas to branch management.
- Allow safe deposit box holders entry, if applicable.
- Maintain professional appearance and conduct and protect customer confidentiality.
- Participate in bank promotions, external community events, and promotional activities as applicable.
- Work in other First Mid Banking centers as required.
- Complete other assigned duties.
- Develop and maintain relationships with business partners and customers.
- Educate and encourage customers to use ATM, debit card, online, and mobile banking services.
- Maintain knowledge of banking products through training, branch meetings, and corporate communications.
- Identify growth opportunities, cross-sell products, and make referrals to appropriate business lines.
- Consistently meet or exceed established position goals.
Benefits
- Comprehensive healthcare and well-being benefits.
- Dental and vision coverage with HSA match.
- Paid family and parental leave.
- Generous paid time off and paid holidays.
- Banking perks.
- Tuition reimbursement.
- Employee Stock Purchase Plan.
- 401(k) plan with employer match.
- Discretionary short-term incentives, including bonuses, incentives, and/or commission.
- Performance-based bonuses.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
