Part-Time Universal Banker/Teller I
About The Position
The Universal Banker/Teller I creates a quality customer service experience by addressing customer needs, building personalized relationships, and offering customized banking solutions. The role processes customer transactions, maintains a cash drawer, opens and updates accounts, follows bank policies and procedures, and supports branch operations. It also develops customer and business-partner relationships, promotes alternate banking channels, identifies cross-selling and referral opportunities, and works toward established position goals. The position is part-time. Advancement is based on management discretion.
Requirements
- High school diploma or GED required.
- Proficient in Microsoft Office and computer applications.
- Successfully complete required compliance and First Mid training curriculum to become proficient in the basic account-opening process.
Nice To Haves
- At least one year of customer service and cash-handling experience and/or previous experience working in a financial institution preferred.
- Previous sales experience preferred.
Responsibilities
- Resolve customer needs in a timely manner and support overall customer satisfaction.
- Welcome customers and follow company service standards.
- Accurately and efficiently process deposits, withdrawals, payments, check cashing, cashier’s checks, and other requested transactions within policy guidelines.
- Seek manager assistance for suspicious transactions and management approval for transactions outside authorized limits.
- Follow bank compliance, security, and operational policies and procedures.
- Maintain and balance a cash drawer and assist with daily branch operations.
- Open checking, savings, safe deposit box, basic business-related, and other accounts; make changes to existing accounts as requested.
- Look for process improvements that enhance the customer experience and communicate ideas to branch management.
- Allow safe deposit box holders entry, if applicable.
- Maintain professional appearance and conduct and protect customer confidentiality.
- Participate in bank promotions, community events, and promotional activities as applicable.
- Work in other First Mid Banking centers if required.
- Complete other assigned duties.
- Develop and maintain relationships with business partners and customers.
- Educate and encourage customers to use ATM, debit card, online, and mobile banking services.
- Maintain knowledge of banking products through training, branch meetings, and corporate communications.
- Identify opportunities to cross-sell products and refer customers to appropriate business lines.
- Consistently meet or exceed established position goals.
Benefits
- Comprehensive healthcare and well-being benefits.
- Dental and vision coverage with HSA match.
- Paid family and parental leave.
- Paid time off and paid holidays.
- Banking perks.
- Tuition reimbursement.
- Employee Stock Purchase Plan.
- 401(k) with company/employer match.
- Performance-based bonuses and discretionary short-term incentives.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
