Part Time Universal Banker I (Teller)

Nicolet National Bank•Sturgeon Bay, WI

About The Position

The Universal Banker I plays a key role in attracting new customers and business while expanding existing customer relationships. As a trusted frontline advisor, this employee reflects Nicolet National Bank’s culture, values, and commitment to an exceptional customer experience. The role provides efficient and accurate teller services, supports customers across in-person, phone, and digital channels, educates customers about digital tools, and identifies financial needs to recommend appropriate solutions or refer customers to Personal Bankers and lending specialists. The position supports branch performance through relationship-building, needs-based referrals, accurate operations, and compliance. It is part-time, approximately 28–32 hours per week, and requires availability during all open hours. The role also involves team collaboration, community engagement, and assistance with branch operational needs.

Requirements

High school diploma or equivalent.
At least 1 year of cash-handling and customer-service experience.
Strong customer-service, communication, and interpersonal skills.
Accuracy, attention to detail, and disciplined cash-handling practices.
Ability to identify customer needs and confidently make referrals.
Working knowledge of deposit products, digital tools, and basic banking services.
Ability to manage multiple tasks in a fast-paced environment.
Proficiency with banking systems, digital platforms, and Microsoft Office.

Nice To Haves

Prior banking or retail financial-services experience.

Responsibilities

Provide welcoming and professional service across in-person, phone, and digital channels.
Engage customers in needs-based conversations, understand their goals, and introduce appropriate solutions.
Assist promptly with routine servicing inquiries, following through on requests and escalating or referring matters as needed.
Conduct internal and external sales calls and other business development activities to contribute to business objectives.
Process deposits, withdrawals, loan payments, transfers, cashier’s checks, and other transactions accurately.
Maintain proper cash handling, dual-control procedures, balancing routines, and vault or ATM support as assigned.
Identify suspicious activity, follow fraud-prevention steps, and promptly escalate concerns.
Identify customer needs and refer opportunities to Personal Bankers or lending specialists for new accounts, consumer loans, home equity loans or lines, and credit cards.
Educate customers about mobile banking, online banking, e-statements, and other digital tools.
Support branch sales and referral goals through customer engagement and follow-up.
Research and resolve routine issues, including transaction discrepancies, fee questions, and debit-card concerns, within the role’s authority.
Escalate complex servicing matters to Personal Bankers or leadership.
Follow operational standards, security practices, and regulatory requirements, including BSA/AML, KYC, OFAC, Reg CC, and Reg E.
Protect customer data, maintain confidentiality, follow documentation procedures, and ensure audit-ready accuracy.
Participate in daily huddles and collaborate with colleagues to meet branch goals.
Support community outreach and represent Nicolet in local engagement activities.
Assist with branch operational needs such as supplies, scheduling coverage, or special projects.
Maintain appropriate controls and comply with applicable laws, regulations, and company policies.
Work respectfully with others and support equal employment opportunity, inclusion, and respect for different perspectives.
Perform other duties as assigned.