Full Time Universal Banker/Teller I
About The Position
The Universal Banker/Teller I provides customer service and processes banking transactions while building personalized relationships with customers. The role focuses on understanding customer needs, delivering customized solutions, maintaining service standards, and supporting customer satisfaction and long-term relationships. It also involves account opening and maintenance, cash drawer balancing, compliance with banking procedures, and identifying opportunities to refer or cross-sell products. The position may involve work at other First Mid Banking centers and participation in community or promotional activities.
Requirements
- High school diploma or GED required.
- Proficient use of Microsoft Office and computer applications.
- Complete required compliance and First Mid training curriculum to become proficient in the basic account-opening process.
Nice To Haves
- At least 1 year of customer service and cash-handling experience and/or previous experience working in a financial institution preferred.
- Previous sales experience preferred.
Responsibilities
- Ensure timely resolution of customer needs and overall customer satisfaction.
- Follow company service standards, including greeting customers and making them feel welcome.
- Process customer transactions accurately and efficiently within policy guidelines, including deposits, withdrawals, payments, check cashing, and cashier’s checks.
- Seek manager assistance with suspicious transactions and approval for transactions outside authorized limits.
- Follow bank compliance, security, and operational policies and procedures.
- Maintain and balance a cash drawer and assist with daily branch operations.
- Open accounts, including checking, savings, safe deposit box, and basic business-related accounts.
- Make changes to existing accounts at customers’ request.
- Identify process improvements that could enhance the customer experience and communicate ideas to branch management.
- Allow safe deposit box holders entry, if applicable.
- Maintain a professional appearance and conduct and protect customer confidentiality.
- Participate in bank promotions, external community events, and promotional activities as needed.
- Work at other First Mid Banking centers if required.
- Complete other assigned duties.
- Develop and maintain relationships with business partners and customers.
- Educate and encourage customers to use alternate delivery systems, including ATMs, debit cards, online banking, and mobile banking.
- Maintain knowledge of banking products through training, branch meetings, and corporate communications.
- Identify cross-selling opportunities and refer customers to appropriate business lines.
- Meet or exceed established position goals.
Benefits
- Competitive health, dental, and vision coverage with HSA match
- 401(k) with employer match
- Employee Stock Purchase Plan
- Generous paid time off
- Paid holidays
- Paid family/parental leave
- Tuition reimbursement
- Performance-based bonuses
- Banking perks
- Well-being benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
